Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and multitasking in a remote work environment. Proficient in handling inbound and outbound calls while maintaining attention to detail and professionalism.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive Listening SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medication Refill AssistanceReferral Inquiry HandlingAppointment ConfirmationCall DocumentationMultitasking Across ScreensTyping While Talking

Soft Skills

EmpathyPositive AttitudeProfessionalismIndependenceQuick Learning

Tools & Technologies

High-Speed InternetRemote Work Setup

Industry Keywords

Customer SupportInbound CallsOutbound CallsRemote WorkBackground Check

About the role

Key responsibilities & impact

Provide exceptional customer service to patients
Handle primarily inbound calls and outbound calls as needed
Assist with medication refills, referral inquiries, messages to doctors, and appointment confirmations
Submit forms documenting calls
Multitask across several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to accurately handle calls
Change between tasks without losing efficiency or composure
Respond empathetically to patients and their needs
Maintain punctuality and attendance at scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
A background check applicable with state and federal laws will be required
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Must have verified internet service; secure, reliable, dedicated high-speed internet required
Must have an established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Equipment shipped to full-time employees
Remote work arrangement
Full-time, 40 hours per week