Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients across multiple channels .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and multitasking in a fast-paced environment. Proficient in managing inbound and outbound calls while maintaining attention to detail and empathy toward patients.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsActive Listening SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Refill AssistanceReferral ChecksAppointment ConfirmationsDocumentation SubmissionMultitasking Across Screens

Soft Skills

EmpathyProfessionalismPositive AttitudeIndependenceQuick Learning

Tools & Technologies

High-Speed Internet ServiceDedicated Work AreaLAN Connection

Industry Keywords

Remote Work ExperienceBackground Check ComplianceCustomer Support

About the role

Key responsibilities & impact

Provide exceptional customer service to patients across multiple channels
Manage primarily inbound calls and outbound calls as needed
Assist with medication refills, referral checks, messages to doctors, and appointment confirmations
Submit documentation of calls
Multitask across several screens and programs during patient interactions
Type and talk simultaneously to document calls
Access company and client resources to accurately handle calls
Switch between tasks without losing efficiency or composure
Maintain empathy toward patients and their needs
Be available at the desk and maintain punctuality and attendance during scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Excellent attention to detail
Must be 18 years of age
Background check applicable with state and federal laws will be required
Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
Verified secure, reliable, dedicated high-speed internet service required
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks
Full-time status / 40 hours per week
Equipment shipped to full-time employees