Healthcare Customer Service Representative

Five Star Solutions

. Provide exceptional customer service to patients .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and professionalism while managing multiple tasks efficiently. Proficient in verbal communication and active listening, ensuring accurate documentation and patient support.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceStrong Phone Communication SkillsAttention to DetailRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyMultitaskingActive ListeningPositive AttitudeIndependence

Tools & Technologies

High-Speed Internet ServiceDedicated Work AreaLAN Connection

Industry Keywords

Inbound CallsOutbound CallsMedication RefillsAppointment ConfirmationsDocumentation

About the role

Key responsibilities & impact

Provide exceptional customer service to patients
Handle primarily inbound calls and outbound calls as needed
Assist with medication refills, referrals, messages to doctors, and appointment confirmations
Submit documentation of calls
Multitask across several screens and programs during patient/customer interactions
Type and talk simultaneously to document calls
Access company and client resources to accurately handle calls
Switch between tasks without loss of efficiency or composure
Maintain empathy toward patients and their needs
Be available at the desk and maintain punctuality and attendance during scheduled times
Remain positive and professional in customer interactions
Cross-train as requested

Requirements

What you’ll need

1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience is a plus
Quick learner and able to work independently
Strong phone and verbal communication skills with active listening
Excellent attention to detail
Must be 18 years of age
Background check required in accordance with state and federal laws
Must have verified, secure, reliable, dedicated high-speed internet service
Must have an established dedicated work area with desk, chair, electrical outlet, and direct LAN connection

Benefits

Comp & perks

Shift differential of an extra $1/hour for nights and weekends
Paid training, typically 2 weeks
Equipment shipped to full-time employees