Medical Billing Customer Service Representative

Five Star Solutions

. Answer inbound calls regarding patient statements, insurance payments, and account balances .

Posted 10/20/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing accurate information about patient accounts and billing. Exhibits excellent attention to detail and a patient-focused attitude in delivering quality customer service.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsAttention To DetailDocumentation SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Verbal CommunicationWritten CommunicationProfessionalismCalm ApproachPatient-Focused Attitude

Tools & Technologies

Basic Computer SkillsPayment Processing Systems

Industry Keywords

Patient AccountsBilling HistoryInsurance PaymentsCredit Card PaymentsCall Documentation

About the role

Key responsibilities & impact

Answer inbound calls regarding patient statements, insurance payments, and account balances
Provide accurate information about patient accounts, billing history, and charges
Process credit card payments over the phone
Document call details, account inquiries, and actions taken
Escalate complex billing disputes and concerns to the appropriate department
Deliver friendly, professional service while handling sensitive billing questions

Requirements

What you’ll need

1 year of call center or customer service/office experience
Strong verbal and written communication skills
Basic computer skills and ability to learn new systems
Excellent attention to detail and accurate documentation skills
Ability to multitask and process information efficiently
Calm, professional approach when handling challenging calls
Patient-focused attitude and commitment to quality customer service
Must live in one of the listed states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Ability to work 9:00am–6:00pm EST, Monday–Friday
Full-time availability, 40 hours per week

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 1 week in length from 9:00am–6:00pm EST