Medical Billing Customer Service Representative

Five Star Solutions

. Answer inbound calls regarding patient statements, insurance payments, and account balances .

Posted 10/20/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing patient-focused customer service. Proficient in handling billing inquiries, processing payments, and maintaining accurate documentation in a call center environment.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsAttention To DetailMultitasking AbilityProfessional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsPayment ProcessingDocumentation Skills

Soft Skills

Calm ApproachPatient-Focused Attitude

Industry Keywords

Billing InquiriesInsurance PaymentsAccount BalancesCustomer Account Management

About the role

Key responsibilities & impact

Answer inbound calls regarding patient statements, insurance payments, and account balances
Provide accurate information about patient accounts, billing history, and charges
Process credit card payments over the phone
Document call details, account inquiries, and actions taken
Escalate complex billing disputes and concerns to the appropriate department
Deliver friendly, professional service while handling sensitive billing questions

Requirements

What you’ll need

1 year of call center or customer service/office experience
Strong verbal and written communication skills
Basic computer skills and ability to learn new systems
Excellent attention to detail and accurate documentation skills
Ability to multitask and process information efficiently
Calm, professional approach when handling challenging calls
Patient-focused attitude and commitment to quality customer service
Must live in one of the eligible states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Ability to work 9:00am–6:00pm EST, Monday–Friday

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 1 week in length from 9:00am–6:00pm EST
Full-time status, 40 hours
Remote work