Medical Billing Customer Service Representative

Five Star Solutions

. Answer inbound calls regarding patient statements, insurance payments, and account balances .

Posted 10/20/2026full-timeRemote • United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing patient-focused customer service in a call center environment. Proficient in accurate documentation and multitasking to efficiently handle billing inquiries and payment processing.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsAttention To DetailVerbal Communication SkillsDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsPayment ProcessingBilling Inquiry Management

Soft Skills

ProfessionalismPatienceMultitaskingCalm Approach

Industry Keywords

Patient AccountsInsurance PaymentsBilling HistoryAccount BalancesCustomer Service

About the role

Key responsibilities & impact

Answer inbound calls regarding patient statements, insurance payments, and account balances
Provide accurate information about patient accounts, billing history, and charges
Process credit card payments over the phone
Document call details, account inquiries, and actions taken
Escalate complex billing disputes and concerns to the appropriate department
Deliver friendly, professional service while handling sensitive billing questions
Help patients navigate billing questions with professionalism, patience, and care

Requirements

What you’ll need

1 year of call center or customer service/office experience
Strong verbal and written communication skills
Basic computer skills and ability to learn new systems
Excellent attention to detail and accurate documentation skills
Ability to multitask and process information efficiently
Calm, professional approach when handling challenging calls
Patient-focused attitude and commitment to quality customer service
Must live in one of the specified states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Shift differential: extra $1/hr for nights and weekends
Paid training, typically 1 week in length from 9:00am–6:00pm EST