Patient Billing Representative

Five Star Solutions

. Accurately process patient payments via phone in accordance with financial responsibility policies .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare billing, insurance processing, and patient payment management while maintaining compliance with HIPAA and confidentiality standards. Proficient in utilizing EMR systems and effectively communicating complex billing information to patients.

Highest-signal resume keywords

Healthcare Billing ExperienceEMR System ProficiencyCustomer Service SkillsAnalytical Problem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingInsurance VerificationClaims ManagementFinancial Transaction ExperienceData Integrity Maintenance

Soft Skills

Strong Verbal CommunicationWritten Communication SkillsEmpathy in Patient InteractionsOrganizational SkillsSelf-Motivation

Tools & Technologies

EMR PlatformsBilling SystemsStandard Computer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA CompliancePatient-Centered ServiceCoordination of BenefitsClaim DenialsTimely Filing

About the role

Key responsibilities & impact

Accurately process patient payments via phone in accordance with financial responsibility policies
Create, update, and maintain payment plans following established guidelines
Ensure transaction accuracy, proper documentation, and data integrity
Interpret and clearly explain claim notes, balances, and billing outcomes to patients
Verify, audit, and update insurance information for completeness and accuracy
Add or update insurance data within the EMR and resubmit pending or corrected claims
Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials
Identify discrepancies and coordinate with internal teams to resolve billing-related issues
Research account history to determine the root cause of billing or payment concerns
Recommend appropriate resolutions and next steps in alignment with policies
Maintain professionalism and empathy during complex or sensitive financial discussions
Utilize approved billing systems, EMR platforms, tools, and knowledge resources
Navigate multiple systems simultaneously while assisting patients
Adhere to documentation, privacy, and security requirements
Maintain schedule adherence and consistent availability during assigned hours
Complete all required client-mandated training
Participate in ongoing uptraining and cross-training initiatives
Uphold HIPAA requirements, confidentiality standards, and security protocols
Demonstrate professionalism, accountability, and patient-centered service in all interactions

Requirements

What you’ll need

Customer service or call center experience required
Healthcare billing, insurance, or claims experience strongly preferred
Payment processing or financial transaction experience preferred
High school diploma or GED required
Technical proficiency with EMR systems and standard computer applications
Ability to work independently in a remote or virtual environment
Must be able to speak, read, write, and understand English
Background check required in accordance with applicable laws
Strong verbal and written communication skills
Analytical problem-solving abilities and high attention to detail
Solid understanding of healthcare billing and insurance concepts
Ability to clearly explain complex billing information in patient-friendly language
Comfort working across multiple systems and tools simultaneously
Organized, self-motivated, and collaborative approach to work

Benefits

Comp & perks

Starting pay of $15/hr plus shift differential of an extra $1/hr for nights and weekends
Paid training, typically 2 weeks in length
Full-time, benefit-eligible on the first of the month after 60 days