Patient Billing Representative

Five Star Solutions

. Process patient payments by phone according to financial responsibility policies .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare billing and insurance processes, including payment processing and EMR system proficiency. Excels in providing patient-centered service while ensuring compliance with HIPAA and financial responsibility policies.

Highest-signal resume keywords

Healthcare Billing ExperienceEMR System ProficiencyCustomer Service SkillsAnalytical Problem-SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingInsurance VerificationClaims ManagementData IntegrityFinancial Transaction Experience

Soft Skills

Strong Verbal CommunicationWritten CommunicationEmpathyOrganizational SkillsCollaboration

Tools & Technologies

EMR PlatformsBilling SystemsStandard Computer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA ComplianceCoordination of BenefitsDeductiblesCoinsuranceClaim Denials

About the role

Key responsibilities & impact

Process patient payments by phone according to financial responsibility policies
Create, update, and maintain payment plans
Ensure transaction accuracy, documentation, and data integrity
Interpret and explain claim notes, balances, and billing outcomes to patients
Verify, audit, and update insurance information
Add or update insurance data in the EMR and resubmit pending or corrected claims
Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials
Identify discrepancies and coordinate with internal teams to resolve billing issues
Research account history to determine the root cause of billing or payment concerns
Recommend policy-aligned resolutions and next steps
Use approved billing systems, EMR platforms, tools, and knowledge resources
Navigate multiple systems simultaneously while assisting patients
Follow documentation, privacy, security, and HIPAA requirements
Maintain schedule adherence and availability during assigned hours
Complete client-mandated training and participate in uptraining and cross-training
Provide professional, accountable, empathetic, and patient-centered service

Requirements

What you’ll need

Customer service or call center experience required
Healthcare billing, insurance, or claims experience strongly preferred
Payment processing or financial transaction experience preferred
High school diploma or GED required
Technical proficiency with EMR systems and standard computer applications
Ability to work independently in a remote or virtual environment
Must be able to speak, read, write, and understand English
Background check required in accordance with applicable laws
Strong verbal and written communication skills
Analytical problem-solving abilities and high attention to detail
Solid understanding of healthcare billing and insurance concepts
Ability to clearly explain complex billing information in patient-friendly language
Comfort working across multiple systems and tools simultaneously
Organized, self-motivated, and collaborative approach to work

Benefits

Comp & perks

Starting pay of $15/hr plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks in length from 9:00am-6:00pm Monday-Friday (EST)
Full-time, 40 hours
Benefit eligible the 1st of the month after 60 days