Patient Billing Representative

Five Star Solutions

. Support patients with payment processing, billing education, insurance verification, and claims-related inquiries .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing, insurance verification, and claims processing while providing empathetic and patient-centered service. Proficient in navigating EMR systems and multiple billing platforms to ensure accurate payment processing and resolution of discrepancies.

Highest-signal resume keywords

Healthcare Billing ExperienceInsurance VerificationEMR Systems ProficiencyCustomer Service SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingClaims ProcessingBilling EducationInsurance Data ManagementFinancial Transaction ExperienceDocumentation AdherenceHIPAA ComplianceAttention to DetailCoordination of BenefitsTimely Filing

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyOrganizational SkillsCollaboration

Tools & Technologies

EMR PlatformsBilling SystemsStandard Computer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claims-Related InquiriesPatient PaymentsBilling Issues ResolutionPatient-Centered ServiceCall Center Experience

About the role

Key responsibilities & impact

Support patients with payment processing, billing education, insurance verification, and claims-related inquiries
Accurately process patient payments via phone according to financial responsibility policies
Create, update, and maintain payment plans
Interpret and explain claim notes, balances, and billing outcomes
Verify, audit, and update insurance information
Add or update insurance data within the EMR and resubmit pending or corrected claims
Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials
Identify discrepancies and coordinate with internal teams to resolve billing issues
Research account history to determine causes of billing or payment concerns
Recommend resolutions and next steps aligned with policies
Navigate multiple billing systems, EMR platforms, tools, and knowledge resources
Adhere to documentation, privacy, security, and HIPAA requirements
Maintain schedule adherence and availability during assigned hours
Complete required client-mandated training and participate in uptraining and cross-training
Provide professional, accountable, empathetic, and patient-centered service

Requirements

What you’ll need

Customer service or call center experience required
Healthcare billing, insurance, or claims experience strongly preferred
Payment processing or financial transaction experience preferred
High school diploma or GED required
Technical proficiency with EMR systems and standard computer applications
Ability to work independently in a remote or virtual environment
Must be able to speak, read, write, and understand English
Background check required in accordance with applicable laws
Strong verbal and written communication skills
Analytical problem-solving abilities and high attention to detail
Solid understanding of healthcare billing and insurance concepts
Ability to clearly explain complex billing information in patient-friendly language
Comfort working across multiple systems and tools simultaneously
Organized, self-motivated, and collaborative approach to work

Benefits

Comp & perks

Starting pay of $15/hr plus shift differential (extra $1/hr nights & weekends)
Paid training, typically 2 weeks in length
Full-time, 40 hours per week
Benefit eligible on the first of the month after 60 days