Patient Billing Representative

Five Star Solutions

. Support patients with payment processing, billing education, insurance verification, and claims-related inquiries .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing, insurance verification, and payment processing while providing exceptional patient-centered service. Proficient in navigating EMR systems and ensuring compliance with HIPAA and financial policies.

Highest-signal resume keywords

Healthcare Billing ExperienceInsurance VerificationPayment ProcessingEMR Systems ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare BillingInsurance ClaimsPayment ProcessingData IntegrityFinancial Transaction ProcessingAnalytical Problem-SolvingDocumentation AccuracyClaim Denial ResolutionCoordination of BenefitsAttention to Detail

Soft Skills

Strong Communication SkillsEmpathyOrganizational SkillsSelf-MotivatedCollaborative Approach

Tools & Technologies

EMR SystemsBilling SystemsStandard Computer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA CompliancePatient-Centered ServiceCall Center ExperienceFinancial Responsibility PoliciesTimely Filing

About the role

Key responsibilities & impact

Support patients with payment processing, billing education, insurance verification, and claims-related inquiries
Accurately process patient payments via phone in accordance with financial responsibility policies
Create, update, and maintain payment plans following established guidelines
Ensure transaction accuracy, proper documentation, and data integrity
Interpret and explain claim notes, balances, and billing outcomes to patients
Verify, audit, and update insurance information
Add or update insurance data within the EMR and resubmit pending or corrected claims
Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials
Identify discrepancies and coordinate with internal teams to resolve billing-related issues
Research account history to determine the root cause of billing or payment concerns
Recommend appropriate resolutions and next steps in alignment with policies
Utilize approved billing systems, EMR platforms, tools, and knowledge resources
Navigate multiple systems simultaneously while assisting patients
Adhere to documentation, privacy, security, and HIPAA requirements
Maintain schedule adherence and availability during assigned hours
Complete client-mandated training and participate in uptraining and cross-training initiatives
Demonstrate professionalism, accountability, empathy, and patient-centered service

Requirements

What you’ll need

Customer service or call center experience required
Healthcare billing, insurance, or claims experience strongly preferred
Payment processing or financial transaction experience preferred
High school diploma or GED required
Technical proficiency with EMR systems and standard computer applications
Ability to work independently in a remote or virtual environment
Must be able to speak, read, write, and understand English
Background check required in accordance with applicable laws
Strong verbal and written communication skills
Analytical problem-solving abilities and high attention to detail
Solid understanding of healthcare billing and insurance concepts
Ability to clearly explain complex billing information in patient-friendly language
Comfort working across multiple systems and tools simultaneously
Organized, self-motivated, and collaborative approach to work

Benefits

Comp & perks

Starting pay of $15/hr plus shift differential (extra $1/hr nights & wkds)
Paid training, typically 2 weeks in length
Full-time, 40 hours, benefit eligible the first of the month after 60 days