Patient Billing Representative

Five Star Solutions

. Support patients with payment processing, billing education, insurance verification, and claims-related inquiries .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing, insurance verification, and payment processing while ensuring compliance with HIPAA regulations. Possesses strong analytical problem-solving skills and the ability to communicate complex billing information effectively to patients.

Highest-signal resume keywords

Healthcare Billing ExperienceInsurance VerificationPayment ProcessingEMR Systems ProficiencyCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing EducationClaims ProcessingData IntegrityTransaction AccuracyFinancial Responsibility PoliciesCoordination of BenefitsDeductiblesCoinsuranceClaim DenialsAccount History Research

Soft Skills

Strong Verbal CommunicationWritten CommunicationAnalytical Problem-SolvingAttention to DetailOrganizational Skills

Tools & Technologies

EMR PlatformsBilling SystemsStandard Computer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA CompliancePatient-Centered ServiceFinancial TransactionsCall Center ExperienceHealthcare Education

About the role

Key responsibilities & impact

Support patients with payment processing, billing education, insurance verification, and claims-related inquiries
Accurately process patient payments by phone in accordance with financial responsibility policies
Create, update, and maintain payment plans following established guidelines
Ensure transaction accuracy, proper documentation, and data integrity
Interpret and explain claim notes, balances, and billing outcomes to patients
Verify, audit, and update insurance information
Add or update insurance data in the EMR and resubmit pending or corrected claims
Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials
Identify discrepancies and coordinate with internal teams to resolve billing issues
Research account history to determine the root cause of billing or payment concerns
Recommend resolutions and next steps in alignment with policies
Navigate multiple billing systems, EMR platforms, tools, and knowledge resources simultaneously
Adhere to documentation, privacy, security, and HIPAA requirements
Maintain schedule adherence and availability during assigned hours
Complete client-mandated training and participate in uptraining and cross-training
Demonstrate professionalism, accountability, confidentiality, and patient-centered service

Requirements

What you’ll need

Customer service or call center experience required
Healthcare billing, insurance, or claims experience strongly preferred
Payment processing or financial transaction experience preferred
High school diploma or GED required
Additional billing or healthcare education a plus
Technical proficiency with EMR systems and standard computer applications
Ability to work independently in a remote or virtual environment
Must be able to speak, read, write, and understand English
Background check required in accordance with applicable laws
Strong verbal and written communication skills
Analytical problem-solving abilities and high attention to detail
Solid understanding of healthcare billing and insurance concepts
Ability to clearly explain complex billing information in patient-friendly language
Comfort working across multiple systems and tools simultaneously
Organized, self-motivated, and collaborative approach to work

Benefits

Comp & perks

Starting pay of $15/hr plus shift differential of an extra $1/hr for nights and weekends
Paid training, typically 2 weeks from 8:00am–5:00pm Monday–Friday (CST)
Full-time, 40 hours per week
Benefits eligible on the first of the month after 60 days