Patient Billing Representative

Five Star Solutions

. Support patients with payment processing, billing education, insurance verification, and claims-related inquiries .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing, insurance verification, and claims processing while providing empathetic and patient-centered service. Proficient in navigating EMR systems and ensuring compliance with HIPAA and confidentiality requirements.

Highest-signal resume keywords

Healthcare Billing ExperienceInsurance VerificationEMR Systems ProficiencyCustomer Service SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingClaims ManagementBilling EducationData IntegrityTransaction AccuracyFinancial Responsibility PoliciesInsurance AuditingDocumentation ComplianceCoordination of BenefitsClaim Denials

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyOrganizational SkillsSelf-Motivation

Tools & Technologies

EMR PlatformsBilling SystemsStandard Computer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareInsuranceClaims ProcessingHIPAA CompliancePatient-Centered Service

About the role

Key responsibilities & impact

Support patients with payment processing, billing education, insurance verification, and claims-related inquiries
Process patient payments by phone according to financial responsibility policies
Create, update, and maintain payment plans
Ensure transaction accuracy, documentation, and data integrity
Interpret and explain claim notes, balances, and billing outcomes
Verify, audit, and update insurance information
Add or update insurance data in the EMR and resubmit pending or corrected claims
Educate patients about coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials
Identify discrepancies and coordinate with internal teams to resolve billing issues
Research account history and determine causes of billing or payment concerns
Recommend policy-aligned resolutions and next steps
Navigate multiple billing systems, EMR platforms, tools, and knowledge resources
Follow documentation, privacy, security, HIPAA, and confidentiality requirements
Maintain schedule adherence and availability during assigned hours
Complete client-mandated training and participate in uptraining and cross-training initiatives
Provide professional, accountable, empathetic, and patient-centered service

Requirements

What you’ll need

Customer service or call center experience required
Healthcare billing, insurance, or claims experience strongly preferred
Payment processing or financial transaction experience preferred
High school diploma or GED required
Additional billing or healthcare education a plus
Technical proficiency with EMR systems and standard computer applications
Ability to work independently in a remote or virtual environment
Must be able to speak, read, write, and understand English
Background check required in accordance with applicable laws
Strong verbal and written communication skills
Analytical problem-solving abilities and high attention to detail
Solid understanding of healthcare billing and insurance concepts
Ability to clearly explain complex billing information in patient-friendly language
Comfort working across multiple systems and tools simultaneously
Organized, self-motivated, and collaborative approach to work
Must reside in one of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
Must work assigned hours between 7:00am and 7:00pm CST, Monday–Friday

Benefits

Comp & perks

Starting pay of $15/hr plus shift differential of an extra $1/hr for nights and weekends
Paid training, typically 2 weeks in length from 8:00am–5:00pm Monday–Friday (CST)
Benefit eligible the first of the month after 60 days
Full-time schedule of 40 hours
Remote work
Ongoing uptraining and cross-training initiatives