Patient Billing Representative

Five Star Solutions

. Support patients with payment processing, billing education, insurance verification, and claims-related inquiries .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing, insurance verification, and claims processing while providing empathetic and patient-centered service. Proficient in navigating EMR systems and maintaining compliance with HIPAA and security requirements.

Highest-signal resume keywords

Healthcare Billing ExperienceInsurance VerificationEMR Systems ProficiencyCustomer Service SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingClaims ProcessingBilling EducationFinancial Transaction ManagementInsurance Data ManagementDocumentation MaintenanceAttention to DetailCoordination of BenefitsTimely FilingClaim Denial Resolution

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyOrganizational SkillsCollaboration

Tools & Technologies

EMR PlatformsBilling SystemsComputer Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA CompliancePatient-Centered ServiceCall Center ExperienceHealthcare Insurance ConceptsClient-Mandated Training

About the role

Key responsibilities & impact

Support patients with payment processing, billing education, insurance verification, and claims-related inquiries
Accurately process patient payments by phone according to financial responsibility policies
Create, update, and maintain payment plans
Interpret and explain claim notes, balances, and billing outcomes
Verify, audit, and update insurance information
Add or update insurance data in the EMR and resubmit pending or corrected claims
Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials
Identify discrepancies and coordinate with internal teams to resolve billing issues
Research account history and determine causes of billing or payment concerns
Recommend policy-aligned resolutions and next steps
Use billing systems, EMR platforms, tools, and knowledge resources
Navigate multiple systems simultaneously while assisting patients
Maintain documentation, privacy, and security requirements
Maintain schedule adherence and availability during assigned hours
Complete required client-mandated training and participate in uptraining and cross-training
Uphold HIPAA, confidentiality, and security requirements
Provide professional, accountable, empathetic, and patient-centered service

Requirements

What you’ll need

Customer service or call center experience required
Healthcare billing, insurance, or claims experience strongly preferred
Payment processing or financial transaction experience preferred
High school diploma or GED required
Technical proficiency with EMR systems and standard computer applications
Ability to work independently in a remote or virtual environment
Must be able to speak, read, write, and understand English
Background check required in accordance with applicable laws
Strong verbal and written communication skills
Analytical problem-solving abilities and high attention to detail
Solid understanding of healthcare billing and insurance concepts
Ability to clearly explain complex billing information in patient-friendly language
Comfort working across multiple systems and tools simultaneously
Organized, self-motivated, and collaborative approach to work

Benefits

Comp & perks

Shift differential of an extra $1/hr for nights and weekends
Paid training, typically 2 weeks in length
Full-time, 40 hours
Benefit eligible the first of the month after 60 days