Retirement Services Associate

Five Star Solutions

. Support retirement plan participants with distribution and account inquiries .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Salesforce and Microsoft Office Suite, with strong attention to detail and effective communication skills to support retirement plan participants. Capable of managing inquiries, resolving issues, and maintaining confidentiality while providing exceptional customer service.

Highest-signal resume keywords

Salesforce ProficiencyCustomer Service ExperienceStrong Verbal And Written CommunicationAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft OutlookCustomer ServiceAccount ManagementBenefit Distribution KnowledgeData EntryRecord MaintenanceWeb-Based Training

Soft Skills

Active ListeningOrganizational SkillsCollaboration SkillsEmpathyReliability

Tools & Technologies

AmplifySalesforce Case ManagementDocument Imaging

Industry Keywords

Retirement PlansEmployee BenefitsConfidentialityBilling InformationCall Center Experience

About the role

Key responsibilities & impact

Support retirement plan participants with distribution and account inquiries
Handle inbound participant calls, emails, and voicemails
Provide accurate answers to basic inquiries and resolve issues regarding benefit programs and procedures
Respond to retirement benefit payment inquiries in a fast-paced service center
Conduct web-based training sessions for clients as needed
Escalate client or customer issues to supervisors or managers when necessary
Use Amplify, Microsoft Word, Excel, and Salesforce to manage inquiries and transactions
Document all cases accurately and thoroughly in Salesforce case management
Promote online reviews when appropriate
Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests
Assist with filing, record maintenance, and document imaging
Develop understanding of company operations and client needs
Participate in scheduled and ad hoc training sessions
Provide backup support for participants/account holders
Identify process failures and recommend improvements
Perform other duties as assigned

Requirements

What you’ll need

Must be 18 years of age
Background check required in accordance with state and federal laws
1 year of previous customer service, call center, or office experience preferred
Strong verbal and written communication skills
Comfortable working with billing and account information
Strong attention to detail
Ability to navigate multiple computer systems
Professional and empathetic approach to customer concerns
Reliable attendance and punctuality
Ability to work independently and as part of a team
Must be comfortable cross-training on other accounts
Ability to maintain confidentiality
Strong active listening, problem-solving, organizational, and collaboration skills
Basic understanding of laws and regulations relating to employee benefits, particularly benefit distribution issues
Proficiency in Salesforce or another CRM, and Microsoft Office including Excel, Word, and Outlook
Ability to work Monday–Friday with availability from 8:00 a.m. to 8:00 p.m. EST
Must have verified secure, reliable, dedicated high-speed internet and an established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Must reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

Benefits

Comp & perks

Classroom and hands-on training
Paid training, typically 1 week from 9:00am–6:00pm EST
Shift differential: extra $1/hour for nights and weekends
Full-time, 40 hours per week
Remote work
Dedicated work area and verified secure, reliable, dedicated high-speed internet required; equipment/setup requirements specified