Seasonal Customer Service Agent

Five Star Solutions

. Provide seasonal customer service assistance to customers with holiday orders .

Posted 11/3/2026contractGuatemala City • GuatemalaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English (C1 or above) and possesses strong customer service skills, with the ability to multitask effectively in a remote work environment. Technical proficiency with required equipment and a positive attitude towards independent work are essential.

Highest-signal resume keywords

Fluent In English (C1 Or Above)Customer Service ExperienceTechnical SavvyRemote Work SetupMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceOffice ExperienceHigh School DiplomaWindows 10 Or 11Intel® Core™ i5-8250U Processor8GB MemoryScreen Resolution 1280x768 Or HigherDual MonitorsUSB DSP HeadsetUp-To-Date Antivirus Software

Soft Skills

Positive AttitudeQuick LearnerAbility To Work Independently

Tools & Technologies

BYOD EquipmentDedicated Work AreaHardwired ConnectionFirewallReliable Internet Service

About the role

Key responsibilities & impact

Provide seasonal customer service assistance to customers with holiday orders
Work on-site in Z.10, Guatemala City, or remotely from home if internet and equipment requirements are met
Use required BYOD equipment and workspace for remote work

Requirements

What you’ll need

Must be able to speak, read, write, and understand English fluently (C1 or above)
3 months to 1 year of previous call center, customer service, or office experience required
High school diploma preferred
Technically savvy and able to multitask
Positive attitude, quick learner, and able to work independently
Verified internet service: secure, reliable, dedicated high speed
Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
Intel® Core™ i5-8250U Series processor or greater
8GB memory on Windows 10 or 11 64 bits
Screen resolution of 1280x768 or higher
Dual monitors required
USB DSP headset
Laptop or desktop required; no Chromebooks, netbooks, or tablets
Up-to-date antivirus software installed and recent scan completed
Firewall enabled
Hardwired connection to modem or router; no Wi-Fi or extenders

Benefits

Comp & perks

Remote work from home option if internet and equipment requirements are met
BYOD arrangement
Must provide own equipment and workspace