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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on MSP product strategy, market research, and customer insights. Proven ability to lead teams, drive product launches, and integrate technology solutions that enhance service delivery and profitability.
Highest-signal resume keywords
Product Management ExperienceMSP Technology Ecosystem FamiliarityLeadership Experience in Product ManagementAI or LLM-Based Features ProductionAutomation for Cost Reduction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyMarket ResearchCompetitive AnalysisSuccess Metrics DefinitionPricing and PackagingProduct Development ProcessRequirements WritingCustomer InsightsBusiness Case DevelopmentOperational Impact Measurement
Soft Skills
CoachingTeam DevelopmentCollaborationCommunication
Tools & Technologies
ConnectWiseAutotask/DattoHaloPSAN-ableNinjaOneKaseya
Industry Keywords
Managed Service ProvidersPSARMMIT Documentation PlatformsTechnology-Enabled Service Products
About the role
Key responsibilities & impact- Own the MSP product strategy, roadmap, pricing, packaging, and launches
- Ground product strategy in market research, customer insights, and competitive analysis
- Define success metrics and measure adoption, operational impact, and business results
- Drive the integration roadmap across PSA and RMM platforms
- Partner with Operations to prioritize automation that reduces cost-to-serve while maintaining service quality
- Conduct customer interviews, join sales calls, and learn directly from MSP partners
- Shape pricing and packaging using business cases, customer insights, and unit economics
- Partner with Marketing, Sales, and Customer Success to launch products and drive adoption
- Hire, coach, and develop product managers
- Build a product development process with Engineering balancing speed and quality
- Write requirements, run discovery calls, and build pricing recommendations
Requirements
What you’ll need- 8+ years of product management experience
- At least 3 years building products sold to or through managed service providers (MSPs)
- Deep understanding of how MSPs make money and deliver services
- Experience leading people, ideally product managers; leadership experience in Engineering, technical, or Operations teams also considered
- Experience taking AI or LLM-based features into production, or strong understanding of how to do so effectively
- Familiarity with the MSP technology ecosystem, including PSA, RMM, and IT documentation platforms
- Hands-on experience with ConnectWise, Autotask/Datto, HaloPSA, N-able, NinjaOne, and Kaseya is a plus
- Experience working at an MSP or IT service provider is a plus
- Experience building technology-enabled service products where automation directly improves gross margin is a plus
Benefits
Comp & perks- End-to-end ownership of the MSP product line, from strategy and roadmap to pricing, packaging, and launches
- Direct interaction with MSP owners and technicians
- Fast visibility into impact through real tickets, outcomes, and margins
- Opportunity to develop and build a product team
- Executive team focused on the MSP market and rapid decision-making
- Freedom to apply AI to work and product development