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M&E Services Coordinator
Flagship_Group. Coordinate and schedule servicing, repairs and maintenance work .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively coordinate servicing and maintenance work while ensuring compliance and customer satisfaction. Proficient in using scheduling and job management systems to support performance targets and deliver a seamless customer experience.
Highest-signal resume keywords
Customer-Focused AdministrationScheduling CoordinationMicrosoft Office ProficiencyJob Management SystemsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scheduling CoordinationJob ManagementCRM SystemsPerformance ReportingInvoicingCompliance Documentation
Soft Skills
Excellent CommunicationOrganizational SkillsProactive Problem-SolvingCollaborative Mindset
Tools & Technologies
Microsoft OfficeCRM Systems
Industry Keywords
Customer ExperienceService StandardsPerformance TargetsCompliance Requirements
About the role
Key responsibilities & impact- Coordinate and schedule servicing, repairs and maintenance work
- Manage appointments, follow-ups and rebooking missed visits
- Monitor jobs through completion and ensure service standards are met
- Maintain accurate records, systems and compliance documentation
- Support invoicing, purchase orders and performance reporting
- Communicate proactively with customers and stakeholders, provide updates and resolve queries
- Work with engineers, contractors and internal teams to deliver a seamless customer experience
- Support performance targets, compliance requirements and value-for-money service delivery
- Act as a central point of contact for customers, colleagues, engineers and contractors
- Help deliver safe, secure and warm homes for customers
Requirements
What you’ll need- Experience in a customer-focused administration, coordination or scheduling role
- Strong organisational skills and ability to manage competing priorities
- Confidence using scheduling, job management or CRM systems
- Proficiency with Microsoft Office applications
- Excellent communication skills and ability to build positive working relationships
- Proactive and solutions-focused approach to problem-solving
- Strong attention to detail and commitment to maintaining accurate records
- Collaborative mindset and willingness to support colleagues
- CV in MS Word or PDF format
- Supporting statement outlining suitability for the role
Benefits
Comp & perks- 25 days holiday + Bank Holidays
- Holiday entitlement increases to 28 days after 5 years service
- Agile working
- Family friendly policies
- Health and wellbeing support
- Opportunities to develop skills and broaden experience