Planner – Fixed Term Contract

Flagship_Group

. Schedule repair and maintenance appointments efficiently .

Posted 11/2/2026contractBury St Edmunds • United KingdomMid-LevelSenior💰 £31,961 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and the ability to manage multiple tasks while providing excellent customer service. Proficient in coordinating repair works and maintaining accurate records to support operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceOrganizational SkillsAttention To DetailCommunication SkillsExperience With Operational Digital Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingData ManagementRecord KeepingRepair CoordinationComplaint Resolution

Soft Skills

Self-MotivatedTeam PlayerListening SkillsProblem-SolvingAbility To Suggest Improvements

Tools & Technologies

Operational Digital SystemsWork Scheduling SystemsComputer Proficiency

Certifications & Qualifications

GCSE Level Education Or Equivalent

Industry Keywords

RepairsMaintenanceHousingCustomer ServicePlanning Environments

About the role

Key responsibilities & impact

Schedule repair and maintenance appointments efficiently
Manage and promptly allocate damp and mould cases to operatives
Coordinate complex repair works and ensure jobs are planned effectively
Provide excellent customer service through telephone and written communication
Handle tenant complaints and resolve them within agreed timescales
Maintain accurate records across operational systems to support high-quality data and reporting
Work to priorities, deadlines and performance goals to continuously improve service delivery
Coordinate repair appointments, schedule works for operatives and ensure customer requests are handled promptly and effectively

Requirements

What you’ll need

Highly organised and able to manage multiple tasks simultaneously
Self-motivated with strong attention to detail and accuracy
Confident to challenge, question and suggest improvements
Strong team player with excellent listening and communication skills
Experience delivering great customer service, particularly over the telephone
Comfortable using computers and a range of software systems
Educated to GCSE level or equivalent
Desirable: experience using operational digital systems, including work scheduling systems
Desirable: previous experience in repairs, maintenance, housing, customer service or planning environments

Benefits

Comp & perks

25 days holiday + Bank Holidays FTE
Holiday entitlement increasing to 28 days after 5 years' service
Family friendly policies
Health and wellbeing support
Excellent opportunities for professional and personal development