Rent Advisor

Flagship_Group

. Proactively contact customers who have missed rent payments or are at risk of falling into arrears .

Posted 11/9/2026contractDereham • United KingdomMid-LevelSenior💰 £29,498 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and financial guidance, with a strong focus on developing sustainable payment plans and managing sensitive conversations. Proficient in case management and collaboration across teams to ensure positive outcomes for customers.

Highest-signal resume keywords

Customer-Facing ExperienceDebt RecoveryIncome CollectionFinancial SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Income AssessmentExpenditure AssessmentPayment Plan DevelopmentWelfare Benefits AdviceData Analysis

Soft Skills

ProactiveOrganisedCalm Under PressureResilientListening Skills

Industry Keywords

HousingFinancial GuidanceCase ManagementLegislation ComplianceCustomer Interaction

About the role

Key responsibilities & impact

Proactively contact customers who have missed rent payments or are at risk of falling into arrears
Support customers to understand their financial position and develop realistic, sustainable payment plans
Complete income and expenditure assessments and provide practical financial guidance
Advise customers on welfare benefits and assist with applications where appropriate
Signpost customers to specialist support agencies and services
Manage cases effectively, maintaining regular contact and ensuring positive outcomes
Keep accurate records of customer interactions and agreed actions
Collaborate with housing, repairs, neighbourhoods and other teams to resolve issues affecting customers’ ability to pay rent
Contribute to Flagship’s vision of making housing simple while complying with relevant legislation, policies and procedures

Requirements

What you’ll need

Strong communication, listening, literacy and numeracy skills
Calm and resilient when handling challenging or sensitive conversations
Proactive and organised, with the ability to manage a varied workload and prioritise effectively
Comfortable using data and information to understand demand and make informed decisions
Experience in a customer-facing role, over the telephone or face-to-face
Ideally experienced in debt recovery, income collection, financial support, or a similar environment

Benefits

Comp & perks

25 days holiday + bank holidays
Holiday increases to 28 days after 5 years service
Family friendly policies
Health and wellbeing support
Excellent development opportunities
Opportunity to develop communication, negotiation and influencing skills
Opportunity to build relationships across a large and diverse organisation
Valuable experience within the housing sector and a regulated environment
Opportunity to contribute ideas and help shape new ways of working
Supportive team committed to making a positive difference for customers