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Service and Breakdown Engineer
Flagship_Group. Service, maintain and repair domestic heating systems across a range of homes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing, maintaining, and repairing domestic heating systems while ensuring compliance with safety regulations and delivering exceptional customer service. Proficient in fault diagnosis and effective first-time fixes, with strong organizational skills for managing workload and vehicle stock.
Highest-signal resume keywords
Heating And Plumbing MaintenanceACS QualificationsFault-Finding SkillsCustomer Service SkillsGas Safe Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Heating System RepairFault DiagnosisSafety ChecksDocumentationReactive WorkPlanned WorkIndependent Work
Soft Skills
Excellent CommunicationCustomer Experience FocusWorkload Management
Tools & Technologies
Vehicle Stock ManagementMaterials ManagementEquipment Management
Certifications & Qualifications
CCN1CENWATCKR1CPA1HTR1MET1HWSS1CMDDA1Water Regulations QualificationFull UK Driving Licence
Industry Keywords
Gas SafeOFTECSafety RegulationsIndustry Standards
About the role
Key responsibilities & impact- Service, maintain and repair domestic heating systems across a range of homes
- Diagnose faults and deliver effective first-time fixes
- Complete safety checks, certifications and accurate documentation
- Provide an excellent customer experience in every home visited
- Participate in the on-call rota to support emergency repairs
- Manage vehicle stock, materials and equipment effectively
- Carry out planned and reactive work independently
- Ensure compliance with relevant safety regulations and industry standards
Requirements
What you’ll need- Proven experience in heating and plumbing maintenance, servicing and repairs
- Current ACS and domestic gas qualifications: CCN1, CENWAT, CKR1, CPA1, HTR1, MET1, HWSS1 and CMDDA1
- Water Regulations (WREG) qualification
- Full UK driving licence
- Strong fault-finding and diagnostic skills
- Excellent communication and customer service skills
- Ability to work independently and manage workload effectively
- Ability to work safely in line with Gas Safe, OFTEC and company procedures
Benefits
Comp & perks- 25 days holiday + bank holidays
- Holiday entitlement increasing to 28 days after 5 years' service
- Company van and tools
- Career development and ongoing training
- Family Friendly policies
- Health and Wellbeing support
- Opportunities to work towards additional qualifications, including commercial qualifications where appropriate
- Permanent contract