Service Charge Officer – Fixed Term Contract

Flagship_Group

. Manage service charge enquiries from internal and external customers .

Posted 10/22/2026contractNorwich • United KingdomMid-LevelSenior💰 £28,000 - £32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing service charge processes, including budget preparation, cost reconciliation, and compliance with regulations. Provides exceptional customer service and guidance while collaborating effectively with internal and external stakeholders.

Highest-signal resume keywords

Service Charge RegulationsBudget PreparationCost ReconciliationExcel ProficiencyAAT Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Charge ManagementCost ReviewBudgetingExpenditure ReconciliationYear-End Statements Production

Soft Skills

Communication SkillsRelationship BuildingCollaborative TeamworkCustomer Focus

Tools & Technologies

Housing Management SystemsAccounting Systems

Certifications & Qualifications

AAT Part-QualifiedFull AAT QualificationDBS Check

Industry Keywords

Service Charge EnquiriesContinuous ImprovementBest PracticeLegislation Compliance

About the role

Key responsibilities & impact

Manage service charge enquiries from internal and external customers
Review service charge costs to ensure accuracy and completeness
Work with finance colleagues to investigate and resolve discrepancies
Prepare annual service charge budgets
Reconcile actual expenditure against budgets for schemes with variable service charges
Produce year-end statements of account in line with leases, agreements and current legislation
Provide advice and guidance to development and operational teams on service charge matters
Support continuous improvement initiatives and help maintain best practice
Deliver a professional, compliant and customer-focused service charge process
Support customers and colleagues with expert advice and guidance

Requirements

What you’ll need

Strong Excel and general IT skills
Excellent communication skills and ability to build effective working relationships
Experience working collaboratively within teams and projects
Knowledge of service charge regulations and processes
Experience using housing management and accounting systems
AAT part-qualified (or equivalent) as a minimum requirement
Full AAT qualification (or equivalent) desirable
DBS check required for the successful candidate
Ability to manage service charge enquiries from internal and external customers
Ability to review service charge costs for accuracy and completeness
Ability to prepare annual service charge budgets
Ability to reconcile actual expenditure against budgets for schemes with variable service charges
Ability to produce year-end statements of account in line with leases, agreements and current legislation

Benefits

Comp & perks

25 days holiday plus bank holidays
Holiday entitlement increasing to 28 days after 5 years' service
Agile working
Family friendly policies
Health and wellbeing support
Ongoing personal and professional development
Access to learning and development opportunities through the internal academy
Excellent professional development opportunities
Opportunities to strengthen collaboration, analytical and administration skills
Exposure to continuous improvement initiatives and housing sector best practice