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Commercial Loan Operations Lead
Flagstar Bank. Serve as the senior subject matter expert responsible for resolving complex operational issues and driving continuous process improvement across Commercial Loan Operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial loan operations, focusing on process improvement, data integrity, and operational oversight. Proven ability to lead transformation initiatives and mentor team members while ensuring compliance with industry standards.
Highest-signal resume keywords
Commercial Loan OperationsLean Six Sigma MethodologiesAFS Loan Accounting SystemCoaching and MentoringComplex Problem Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementData AnalysisRoot Cause AnalysisSystem ConfigurationLoan Products Knowledge
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsCustomer Service Skills
Tools & Technologies
AFSACBSDNALoanIQ
Certifications & Qualifications
Lean Six Sigma Certification
Industry Keywords
Commercial LendingFinancial ServicesOperational OversightComplianceTransformation Initiatives
About the role
Key responsibilities & impact- Serve as the senior subject matter expert responsible for resolving complex operational issues and driving continuous process improvement across Commercial Loan Operations
- Provide operational oversight of commercial loan system performance and data integrity
- Lead transformation initiatives to modernize processes, systems, and workflows
- Collaborate with the lending team to ensure daily work is processed timely
- Review reports to ensure supporting systems and the AFS loan accounting system are synchronized and reconciliation is accurate
- Lead development, implementation, and maintenance of commercial loan servicing policies and procedures
- Monitor ongoing loan maintenance and lead corrective action for inaccurate loan data
- Lead team members in processing complex transactions and provide real-time guidance, issue resolution, and transaction oversight
- Identify operational trends, conduct root cause analysis, and implement sustainable solutions to reduce repeat issues
- Analyze data trends and exception reports to identify and resolve process gaps
- Champion Lean Six Sigma methodologies to evaluate inefficiencies and drive transformational improvements
- Lead training on process gaps, new products, procedures, and transformation initiatives
- Provide coaching, mentoring, and knowledge sharing to support staff development
- Serve as the primary escalation point for complex customer and operational servicing issues and manage end-to-end resolution
- Communicate resolution timelines and outcomes to internal and external customers
- Make independent decisions to correct, document, and resolve escalated issues while mitigating risk
- Perform special projects and additional duties as required
- Maintain compliance with applicable laws, regulations, policies, and standards
Requirements
What you’ll need- High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
- 8+ years of commercial/banking lending or related functions
- 6+ years’ experience in commercial loan operations with demonstrated success in complex problem resolution and process improvement
- 6+ years’ experience of system configuration within commercial loan platforms such as AFS, ACBS, DNA, and/or LoanIQ
- 1+ years’ experience in coaching and/or mentoring other operations professionals
- Strong technical aptitude, including knowledge of commercial loan products, loan systems, and supporting technologies
- Demonstrated ability to apply structured problem-solving methodologies such as Lean Six Sigma
- Effective analytical, organizational, presentation, problem-solving, and customer service skills
- Strong interpersonal and communication skills, with the ability to lead and influence across all levels of the organization
- Ability to plan, prioritize, and organize a diversified workload using independent judgment and technical expertise
- Preferred: Undergraduate Degree (4 years or equivalent) in Business, Computer Sciences, Organizational Management or equivalent
- Preferred: Lean Six Sigma certification or equivalent process improvement experience
- Preferred: Experience leading transformation projects or process redesign initiatives within a financial services environment
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Comprehensive leave program
- Variable incentives, bonuses, commissions, or other awards may be included in total compensation