Fraud Claims Analyst

Flagstar Bank

. Analyze suspicious activity across consumer, commercial, and small business check processing .

Posted 10/23/2026full-timeHicksville • New York • United StatesJuniorMid-Level💰 $21 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating check fraud, including analyzing suspicious activity, validating fraud claims, and managing end-to-end fraud claims processes. Proficient in maintaining compliance with regulatory requirements and building effective stakeholder relationships.

Highest-signal resume keywords

Check Fraud InvestigationFraud DetectionChex Systems KnowledgeMicrosoft Office Suite ProficiencyTreasury Reclamation Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Check Stock KnowledgeImage AnalysisFraud Claim ValidationVelocity and Value AnalysisIndemnity Agreement PreparationClaims ProcessingCharge-Off ManagementIdentity Theft InvestigationDocumentation PreparationMetrics Maintenance

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProblem-Solving SkillsDetail OrientedStakeholder Relationship Management

Tools & Technologies

Fiserv DNANautilusFCRMChexSystems

Industry Keywords

Regulatory ComplianceFraud ClaimsCheck ProcessingConsumer BankingCommercial BankingSmall Business Banking

About the role

Key responsibilities & impact

Analyze suspicious activity across consumer, commercial, and small business check processing
Review account details, check images, signatures, endorsements, and customer behavior
Identify anomalous patterns and potential fraud using velocity and value analysis
Assess and validate fraud claims from customers and other financial institutions
Review supporting evidence and determine claim legitimacy
Process multiple claims accurately and timely while adhering to regulatory requirements and internal standards
Escalate significant or unusual loss events to management
Handle Check Fraud Treasury Reclamations from the U.S. Department of the Treasury
Investigate account activity to determine fund depletion and recovery potential
Prepare indemnity agreements and other documentation for fund recovery
Work with internal teams, financial institutions, the Federal Reserve Bank, law enforcement, and Corporate Security
Respond to inquiries from claimants and stakeholders
Manage end-to-end inclearing check fraud claims, deposited check disputes, and Return Deposited Item investigations
Investigate and resolve identity theft claims, including removing ChexSystems inquiries and referring related Online Banking applications
Prepare customer correspondence, charge-off forms, posting sheets, and debit/credit entries
Maintain daily metrics for claims, charge-offs, and post-charge-off recoveries
Perform special projects and additional duties as required
Complete required compliance training and maintain compliance with applicable laws and regulations

Requirements

What you’ll need

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent required
2+ years of experience investigating check fraud
Knowledge of check stock, endorsements, image analysis, and treasury reclamation processes
Experience in fraud detection and escalation
Knowledge of Chex Systems, Fiserv DNA, Nautilus, and FCRM
Moderate-advanced skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong verbal skills and ability to ask pertinent questions and demand escalation when needed
Strong written communication skills
Ability to identify high-risk or time-sensitive cases for immediate action
Strong problem-solving skills
Ability to manage multiple claims simultaneously without sacrificing accuracy
Understanding of confidentiality and professionalism
Detail oriented
Ability to build and maintain effective stakeholder relationships
No unusual physical exertion is involved
Ability to comply with applicable federal, state, and local laws and regulations

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Comprehensive leave program
Variable incentives, bonuses, commissions, or other awards may be included in total compensation