Senior Director – Commercial Loan Operations

Flagstar Bank

. Develop and execute the enterprise-wide vision, strategy, and operating model for Commercial Loan Operations .

Posted 9/22/2026full-timeHicksville • New York • United StatesSenior💰 $188,063 - $303,139 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Commercial Loan Operations, including leadership in operational transformation, regulatory compliance, and risk management. Proven ability to drive process improvements and manage large-scale organizational change within complex banking environments.

Highest-signal resume keywords

Commercial Loan Operations LeadershipRegulatory Compliance ManagementOperational Transformation InitiativesProcess Optimization and Workflow EnhancementExecutive Communication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Lending OperationsLoan ServicingCollateral ManagementEnterprise Risk ManagementBudget ManagementProcess MappingOperational Performance ManagementVendor Risk ManagementData GovernanceTechnology Implementations

Soft Skills

Analytical Problem-SolvingFacilitation SkillsTalent DevelopmentExecutive LeadershipTeam Building

Tools & Technologies

Loan Origination Systems (LOS)Workflow Automation TechnologiesCommercial Lending PlatformsPerformance Metrics AnalyticsDigital Transformation Tools

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

Commercial & Industrial (C&I)Commercial Real Estate (CRE)Syndicated LendingConstruction FinanceOperational Risk ManagementGovernance FrameworksAudit ReadinessHigh-Volume OperationsMergers and AcquisitionsStrategic Partnership Oversight

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Develop and execute the enterprise-wide vision, strategy, and operating model for Commercial Loan Operations
Serve as a key executive leader and contribute to bank-wide initiatives and governance committees
Align operational capabilities with portfolio growth, product expansion, and client experience objectives
Lead organizational readiness for mergers, acquisitions, portfolio transfers, system conversions, and transformation initiatives
Oversee Commercial & Industrial, Commercial Real Estate, syndicated lending, construction and builder finance, specialty lending, loan boarding and funding, loan servicing, collateral and documentation management, reporting, metrics, and quality control
Establish and enforce service level standards, KPIs, and operational performance objectives
Drive process improvement, workflow optimization, capacity planning, and operational support for high-growth lending initiatives
Monitor suppliers, vendors, and managed service partners for performance, service levels, and contractual compliance
Lead regulatory compliance, operational risk management, audit readiness, control effectiveness, examinations, audits, compliance reviews, and issue remediation
Establish governance frameworks, KRIs, operational risk assessments, and control monitoring programs
Ensure compliance with information security, cybersecurity, data governance, and third-party risk policies
Lead automation, digitization, workflow reengineering, technology modernization, AI deployment, system migrations, and core banking conversions
Develop operational frameworks and infrastructure for future growth and evolving product strategies
Use performance metrics, analytics, and benchmarking to drive operational improvements
Manage departmental budgets, workforce planning, vendor expenditures, and cost efficiency
Prepare executive and board-level KPI, KRI, productivity, quality, financial, and operational reports and presentations
Lead a geographically dispersed management organization of Directors, Senior Managers, Managers, Team Leads, and Operations professionals
Build an accountable, diverse, inclusive, and high-performing culture
Develop succession plans and leadership pipelines; coach, mentor, and manage talent development
Serve as senior operational liaison across Commercial Banking, Credit, Treasury Management, Finance, Technology, Compliance, Internal Audit, and Risk Management
Build executive relationships with internal and external stakeholders, regulators, examiners, vendors, and industry organizations
Establish methods to collect and analyze business partner satisfaction data
Perform special projects, enterprise initiatives, governance committee participation, compliance training, and other executive-level duties as assigned
Represent Flagstar at industry events and forums

Requirements

What you’ll need

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent required
15+ years of progressive banking experience with significant leadership responsibility in Commercial Loan Operations
10+ years of leadership experience managing large, multi-functional commercial loan/lending operations teams or equally relevant functional area
Experience leading commercial loan or commercial lending operations within a large regional, super-regional, national bank, or similarly complex financial institution
Experience supporting Commercial & Industrial (C&I), Commercial Real Estate (CRE), Syndicated Lending, Construction Finance, and specialty lending products
Expertise supporting complex commercial lending portfolios and products, including varying loan structures, documentation requirements, servicing complexities, and risk considerations
Experience leading operational transformation initiatives, process optimization, workflow enhancement, operating model improvements, technology implementations, and system conversions
Experience managing regulatory examinations, internal audits, compliance programs, and enterprise operational risk management initiatives
Experience leading through mergers, acquisitions, portfolio integrations, and large-scale organizational change programs
Preferred: Undergraduate Degree (4 years or equivalent) in Business Administration, Finance, Accounting, Economics, or a related field
Preferred: Lean Six Sigma certification or equivalent process improvement credentials
Preferred: Experience managing commercial loan operations supporting portfolios exceeding $20 billion in assets
Preferred: Experience with commercial lending platforms, loan origination systems (LOS), loan servicing systems, and workflow automation technologies
Preferred: Familiarity with digital transformation initiatives within a large-scale commercial banking environment
Executive leadership and enterprise strategic planning
Commercial lending operations, loan servicing, collateral management, and quality control
Enterprise risk management, regulatory governance, and operational control framework development
Large-scale organizational leadership, talent development, and succession planning
Budget management, workforce planning, and operational performance management
Lean, Six Sigma, or equivalent process transformation methodologies
Vendor and third-party risk management, contract negotiation, and strategic partnership oversight
Executive communication and board-level presentation skills
Analytical, problem-solving, facilitation, and process mapping skills
Ability to lead complex, high-volume operations in highly regulated banking environments

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Comprehensive leave program