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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and managing enterprise-scale Salesforce platforms, with a strong focus on integration architecture, data security, and AI-enabled capabilities. Proven ability to lead technical teams and deliver measurable business outcomes through strategic platform roadmaps and governance.
Highest-signal resume keywords
Salesforce Platform DesignIntegration ArchitectureAI-Led AutomationData Security ModelsVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceEnterprise Salesforce OrgsData ModelsIntegration PatternsMulti-Cloud ArchitectureRelease ManagementSalesforce Design StandardsAI-Enabled CapabilitiesAgile EnvironmentChange Management
Soft Skills
Relationship BuildingPrioritizationTrust BuildingLeadershipCommunication
Tools & Technologies
Microsoft DynamicsHubSpotZendeskTelephony ToolsChat Channels
Industry Keywords
CRMClient EngagementGDPR ComplianceConsumer Duty ComplianceCommercial Workflows
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own and design Salesforce and client engagement platforms powering CRM, client service, and engagement capabilities
- Translate business and CRM strategies into platform capabilities for commercial and service teams
- Build relationships with executive and senior leadership teams and prioritise competing demands
- Shape platform strategy, roadmap, and performance metrics
- Make build, buy, or integrate decisions
- Own target architecture, org strategy, data model, security model, environment strategy, DevOps, and release management
- Review and approve significant solution designs
- Own client service and engagement tools, including telephony, chat channels, and AI-led support platforms
- Build and enforce governance for change requests, technical debt, platform stability, data security, data quality, GDPR, and Consumer Duty compliance
- Own integration architecture and create a single client view across Salesforce, support tools, and core systems
- Manage platform budget, vendors, contracts, performance, and third-party risk
- Lead and develop architects, developers, administrators, configuration experts, and automation and AI specialists
- Report platform performance, user adoption, ROI, and roadmap milestones to the C-suite
- Define and deliver AI-enabled capabilities and agent-based automation
- Set a clear multi-year roadmap and deliver measurable gains through AI and automation in the first year
Requirements
What you’ll need- Significant experience designing, owning, or leading enterprise-scale Salesforce platforms in a commercial or tech-enabled business
- Experience designing and setting up enterprise Salesforce orgs
- Experience with data and security models, integration patterns, multi-cloud architecture, environment and release management
- Track record of setting Salesforce design standards and best practices
- Experience fixing poorly designed platforms
- Proven success defining and delivering multi-year platform strategies and roadmaps with measurable business outcomes
- Deep knowledge of Salesforce across multiple clouds
- Experience with Microsoft Dynamics, HubSpot, and Zendesk
- Experience delivering AI-led and agent-based automation in customer service or engagement settings
- Strong understanding of controls protecting customer outcomes
- Strong grasp of commercial and client workflows, including partner and pipeline management, onboarding, retention, and service journeys
- Proven experience managing internal technical teams, vendors, budgets, and change programmes in an agile environment
- Track record building trust with C-suite and senior leaders and balancing competing priorities
Benefits
Comp & perks- Hybrid working – Spend at least 1 day a week with your team in our collaborative London office
- Competitive bonus scheme designed to reward and recognise high performance
- Flexible benefits budget
- Salary sacrifice options for electric cars, nursery schemes, home and tech goods
- Around the World scheme – 3 months work from anywhere scheme
- Mental wellbeing support through Spill
- £1,000 personal development budget
- Private health care through AXA
- Medical cash plan for dental and optical expenses
- Life insurance and income protection at four times annual salary
- Matched pension contributions up to 5%
- 25 days holiday plus bank holidays, well-being days and volunteering days
- Enhanced maternity, paternity and adoption pay