Encompass Administrator

Flat Branch Home Loans

. Administer, configure, and maintain the Encompass loan origination system .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring the Encompass loan origination system, including workflow rules and third-party integrations. Proficient in translating business requirements into effective system configurations while ensuring compliance with mortgage origination processes.

Highest-signal resume keywords

Encompass LOS AdministrationWorkflow ConfigurationThird-Party IntegrationsAnalytical Problem-SolvingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Encompass Business RulesInput Form DesignUser AdministrationSystem TestingDocument Management

Soft Skills

Attention to DetailCross-Departmental Collaboration

Tools & Technologies

Encompass WebConnectWiseJira

Certifications & Qualifications

Encompass Administrator Certification

Industry Keywords

Mortgage Origination ProcessesLoan ProgramsRegulatory RequirementsCompliance Vendors

About the role

Key responsibilities & impact

Administer, configure, and maintain the Encompass loan origination system
Build and implement new loan programs, product profiles, and pricing configurations
Develop and maintain workflow rules, milestone configurations, and document management settings
Support third-party integrations, including POS, CRM, credit, AUS, and compliance tools
Partner with Operations, Sales, and Admin teams to translate business requirements into system configurations
Troubleshoot system issues, configuration errors, and integration failures
Support Encompass Web administration and user interface configuration
Manage user access, roles, and permissions
Participate in system testing and validation for configurations, upgrades, and patches
Maintain system configuration documentation, change logs, and administrative procedures
Assist with new-user onboarding by configuring access and providing basic system orientation
Monitor ICE Mortgage Technology platform updates, features, and industry best practices

Requirements

What you’ll need

4+ years of hands-on Encompass LOS administration experience strongly preferred
Proficiency in Encompass business rules, workflow configuration, input form design, and user administration
Experience with Encompass Web preferred
Working knowledge of third-party integrations including credit, AUS, and compliance vendors
Understanding of mortgage origination processes, loan programs, and regulatory requirements
Strong analytical and problem-solving skills with attention to detail
Ability to translate business requirements into technical configurations
Effective written and verbal communication skills for cross-departmental collaboration
Experience with ConnectWise, Jira, or similar ticketing platforms preferred
ICE Mortgage Technology certifications, such as Encompass Administrator Certification, a plus

Benefits

Comp & perks

Health, dental, and vision coverage
401(k) with company Safe Harbor contributions
Employee Stock Ownership Plan (ESOP)
Paid time off
Paid holidays
Life and disability insurance
Healthcare advocacy services through HealthJoy
Employee success, growth, and ownership culture