Mortgage Assistance Specialist

Flat Branch Home Loans

. Reach out to customers to collect payments for past-due mortgage accounts .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage collections and loss mitigation strategies, with a strong understanding of federal and state regulations. Proven ability to manage customer relationships and reduce delinquencies through effective communication and problem-solving skills.

Highest-signal resume keywords

Mortgage ExperienceDefault/Collections ExperienceKnowledge of Mortgage DocumentsUnderstanding of Servicing Agency LoansKnowledge of Federal and State Laws

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loss MitigationDebt CollectionCustomer-Contact Record MaintenanceCollection Strategy DevelopmentAction Plan Development

Soft Skills

Attention to DetailSelf-MotivationInitiativeCustomer Service SkillsProblem-Solving Skills

Tools & Technologies

Automated Collection SystemBank Imaging System

Industry Keywords

FNMAFHLMCFHAVAUSDA

About the role

Key responsibilities & impact

Reach out to customers to collect payments for past-due mortgage accounts
Counsel customers on Loss Mitigation
Handle tasks from other Servicing areas or projects as needed
Listen to customers' situations and determine collection strategies
Make collection calls and create correspondence according to agency-specific timelines
Develop action plans, techniques, and strategies to minimize loss
Maintain accurate customer-contact records in the automated collection system
Provide customer service regarding basic collection issues
Reduce delinquencies for assigned accounts
Enlist management support when necessary to accelerate collection
Scan, file, and re-file reports and documents in the bank's imaging system for default-services tasks

Requirements

What you’ll need

2+ years of mortgage experience required
2+ years of direct experience in Default/Collections
Working knowledge of mortgage documents and understanding of the mortgage life cycle
General understanding of servicing agency loans: FNMA/FHLMC/FHA/VA/USDA
Strong knowledge of federal and state laws and all regulatory and servicing requirements dealing with debt collection
Basic knowledge of Loss Mitigation on agency loans: FNMA/FHLMC/FHA/VA/USDA
Attention to detail, self-motivation, and initiative
Strong customer service and relationship-building skills
Problem-solving, discretion, and judgment skills
Ability to interpret and apply policy and regulations quickly and independently
Applicants must reside within the United States

Benefits

Comp & perks

Health coverage
Dental coverage
Vision coverage
401(k) with company Safe Harbor contributions
Employee Stock Ownership Plan (ESOP)
Paid time off
Paid holidays
Life insurance
Disability insurance
Healthcare advocacy services through HealthJoy
Employee success, growth, and ownership culture