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Flex

Customer Experience Specialist

Flex

. Handle complex customer issues across banking, credit, and payments via email, chat, and phone .

Posted 9/21/2026full-timeRemote • BrazilJuniorMid-Level💰 $18,000 - $25,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within the fintech sector, with a strong ability to communicate complex concepts clearly and effectively. Proficient in navigating various CRM tools and collaborating with cross-functional teams to resolve customer issues and enhance service delivery.

Highest-signal resume keywords
Customer Support ExperienceFintech KnowledgeZendesk ProficiencySalesforce ProficiencyInvestigative Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Root-Cause AnalysisDocument VerificationFeature TroubleshootingBug ReportingProcess Documentation
Soft Skills
Exceptional JudgmentEmotional ResilienceHigh OwnershipInitiativeCommunication Skills
Tools & Technologies
ZendeskSalesforceLinearSlackNotionGoogle Sheets
Industry Keywords
BankingCreditPaymentsComplianceCustomer Issues

About the role

Key responsibilities & impact
  • Handle complex customer issues across banking, credit, and payments via email, chat, and phone
  • Investigate multiple internal systems and provide precise, high-quality answers
  • Guide VIP and high-revenue accounts through document verification, account setup, and feature troubleshooting
  • Handle frozen accounts, disputed transactions, application denials, and compliance-related communications
  • Coordinate with engineering, underwriting, risk, and compliance teams
  • File detailed bug reports and test new features in staging environments
  • Create and update documentation for process gaps
  • Qualify high-value sales leads and route them to appropriate account executives

Requirements

What you’ll need
  • Flawless professional written and spoken English
  • Ability to explain complex fintech concepts to non-technical customers
  • High ownership and initiative
  • Investigative mindset and root-cause analysis
  • Technical fluency and ability to learn new software quickly
  • Ability to navigate Zendesk, Salesforce, Linear, Slack, Notion, and Google Sheets
  • Exceptional judgment and escalation skills
  • Emotional resilience
  • 2+ years in fintech or financial services customer support
  • Availability to work nights and weekends during local and/or US business hours
  • Experience with Zendesk, Salesforce, or similar CRM tools

Benefits

Comp & perks
  • Meaningful equity
  • Remote work with autonomy
  • No micromanagement; ownership of shift
  • Direct access to leadership, customers, and investors
  • Work with a world-class team
  • Learning and exposure to product launches, compliance changes, and operational challenges
  • Opportunity to influence support processes and team scaling