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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management with a focus on strategic customer relationships, utilizing advanced analytical skills and AI tools for data-driven decision-making. Proven ability to collaborate across teams and influence stakeholders while adapting to the dynamic PropTech/FinTech landscape.
Highest-signal resume keywords
Account ManagementStrategic Customer RelationshipsAdvanced Analytical SkillsSalesforce ExperienceCollaboration Across Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementData AnalysisCommercial NegotiationsCustomer Relationship ManagementSales StrategiesProduct AdoptionQuantitative ToolsConsultative SellingProblem SolvingEngagement Strategies
Soft Skills
High EQInterpersonal AbilitiesInfluencing OthersMotivating TeamsAdaptability
Tools & Technologies
SalesforceAI ToolsMarketing PlatformsCustomer Success ToolsEmail Marketing
Industry Keywords
PropTechFinTechMultifamily IndustryReal EstateStakeholder Management
About the role
Key responsibilities & impact- Own and grow a portfolio of Flex’s most valuable strategic customer relationships with Property Management Companies
- Serve as a trusted advisor, business partner, and industry expert for customers with complex needs and networks
- Establish, maintain, and grow relationships with stakeholders, including C-suite executives
- Act as the primary liaison between customers and internal teams to provide white-glove service and account visibility
- Visit partners on-site and travel regularly to industry events and conferences
- Build, implement, and lead strategies for assigned accounts
- Collaborate across the organization from Sales handoff through onboarding and ongoing account support
- Conduct monthly meetings and QBRs, share reporting, troubleshoot issues, solve problems, and demonstrate clear ROI
- Increase engagement and product adoption across the portfolio
- Sell Flex’s value using a consultative, solutions-oriented approach
- Sell additional products and services to partners
- Manage and execute commercial negotiations and agreements
Requirements
What you’ll need- 6–8+ years of experience in Account Management
- At least 2–3 years of experience with Enterprise or Strategic accounts
- Experience owning, managing, and negotiating complex customer relationships and deals
- High EQ and strong interpersonal abilities
- Proven ability to influence and motivate others
- Advanced analytical skills and proficiency with quantitative tools for data analysis
- Experience utilizing AI tools to analyze data and put findings into action
- Experience working in tech companies and solving complex product issues
- Proven ability to collaborate across Sales, Marketing, Customer Success, and Product teams
- Understanding of Account Management, sales, and marketing platforms, systems, and tools
- Experience establishing the foundation for or participating in launching Account Management teams or roles at a tech company
- Ability to understand customer priorities, industry dynamics, and strategize to grow and support accounts
- Proficiency building internal and external stakeholder relationships and multithreading in complex organizations
- Ability to adapt and learn quickly in the PropTech/FinTech landscape; comfortable with ambiguity and a test-and-learn mindset
- Knowledge or experience in the multifamily/real estate industry is a plus
- Salesforce experience is a plus
- Experience driving engagement through email, flyers, and digital ads is a plus
Benefits
Comp & perks- Commission earning role
- Relocation assistance may be available for candidates outside New York, San Francisco, and Salt Lake City
- Hybrid work arrangement for roles posted in New York, San Francisco, and Salt Lake City, with on-site expectations of 2–3 days per week in local offices
- Benefits information provided at getflex.com/careers