Senior Support Representative, Florida Scholarship Programs

FlexPoint

. Liaise between parents, affiliated school partners, and FLVS regarding scholarship and FLVS information .

Posted 10/15/2026full-timeRemote • Florida • United StatesSenior💰 $41,262 - $77,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and customer service capabilities, with a focus on managing inquiries, coordinating resources, and maintaining attention to detail in a deadline-driven environment. Proficient in Microsoft 365 tools, particularly Excel and Outlook, to support effective communication and data management.

Highest-signal resume keywords

Customer Service ExperienceAdministrative SupportMicrosoft 365 ProficiencyAttention to DetailOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputCourse Registration ManagementCourse Cancellation ProcessingMetrics TrackingStandard Operating Procedures Development

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsTask PrioritizationDeadline Management

Tools & Technologies

MS OfficeMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Associate’s Degree

Industry Keywords

School Choice OptionsCustomer InquiriesScholarship CoordinationEnrollment Processes

About the role

Key responsibilities & impact

Liaise between parents, affiliated school partners, and FLVS regarding scholarship and FLVS information
Authorize placement of scholarship-funded students into requested FLVS courses
Coordinate with private schools and FLVS enrollment teams for timely registration
Address complex customer needs and escalate concerns as needed
Manage, triage, and escalate written and verbal customer inquiries
Review and process course cancellation requests
Initiate and process course drops for non-response or nonpayment
Track, measure, and achieve department priorities and metrics related to revenue and customer service
Maintain knowledge of school choice options for Florida students
Participate in developing standard operating policies and procedures
Meet deadlines, honor schedules, and coordinate resources and meetings efficiently

Requirements

What you’ll need

Associate’s degree; or equivalent combination of education and relevant experience
Three years’ high-level administrative and customer service experience
Data input and MS Office software experience
Knowledge of Microsoft 365, including intermediate proficiency with Excel and Outlook
Strong, documented attention to detail and customer satisfaction
Excellent verbal and written communication
Ability to work in a detail-oriented, deadline-driven environment
Ability to prioritize tasks while maintaining consistent quality
Strong interpersonal and customer service skills
Excellent organizational skills, including scheduling and preparing materials on time

Benefits

Comp & perks

Competitive salaries
Well-rounded benefits package
Generous paid time off, including 25 holidays, vacation, and sick leave
Professional development opportunities
Occasional travel for meetings, trainings, and conferences, with travel expenses/overnight stays implied by business travel requirements