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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering SaaS platforms, managing Mac and Windows endpoints, and implementing security compliance. Proficient in developing automation scripts and collaborating across teams to enhance operational efficiency and user experience.
Highest-signal resume keywords
SaaS Platform AdministrationMac And Windows Endpoint ManagementScripting And AutomationIT Security And IAM ConceptsCollaboration Across Technical And Non-Technical Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS Collaboration Tools SupportLifecycle ManagementSystem Health MonitoringEmail Delivery Flow KnowledgeRBAC And Permissions ModelsTechnical Operating Procedures DevelopmentSoftware DeploymentPatchingSecurity ComplianceProblem-Solving
Soft Skills
Effective CommunicationCollaboration
Tools & Technologies
JamfIntune
Certifications & Qualifications
Bachelor's Degree In Computer Science
Industry Keywords
Vendor ManagementProduct EvaluationsSingle Sign-OnSecurity Best Practices
Tech Stack
Tools & technologiesJamf
About the role
Key responsibilities & impact- Administer and provide escalation support for SaaS platforms
- Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints using Jamf and Intune
- Own lifecycle management across core collaboration and endpoint management platforms
- Develop automation scripts and workflows to improve administrative efficiency and user experience
- Monitor system health, performance, and usage; proactively resolve or escalate issues
- Collaborate with Security, Engineering, HR, and Legal to align and integrate SaaS tools with company infrastructure and processes
- Perform investigations and discovery across systems for Legal and HR
- Assist in vendor management and product evaluations
- Drive solutions and project work
- Onboard new applications for single sign-on
- Develop and maintain technical operating procedures, policies, and engineering roadmaps
- Ensure platforms follow security best practices with the Security team
- Provide Tier 3 IT support
Requirements
What you’ll need- Bachelor's degree in Computer Science or related field (or comparable experience)
- 3+ years of experience supporting SaaS Collaboration tools and Mac and Windows endpoint management
- Ability to communicate and collaborate effectively across technical and non-technical teams
- In-depth knowledge of email delivery flow, IT security, and IAM concepts
- Understanding of RBAC and permissions models across core SaaS applications
- Scripting and automation experience
- Strong problem-solving and analytical skills
Benefits
Comp & perks- Bonus
- Equity
- Medical benefits
- Dental benefits
- Flexible time off