Customer Success Manager, FR&EN

Flexspring

. Own the end-to-end renewal process for assigned accounts, proactively managing risk and driving high retention.

Posted 10/30/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer renewals and driving account expansion within SaaS environments, with a strong focus on building executive-level relationships and articulating business outcomes. Proficient in HR data integration and collaboration with cross-functional teams to enhance customer success.

Highest-signal resume keywords

Customer Success ManagementAccount Renewal StrategyHR Data IntegrationCRM Platforms (Salesforce)Stakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ExpansionData-Driven MindsetNegotiation SkillsPresentation SkillsBusiness Impact MeasurementHR Systems KnowledgeFinancial Data IntegrationCustomer Advocacy DevelopmentStrategic Account PlanningIntegration Roadmap Alignment

Soft Skills

Self-MotivatedCollaborativeAccountableStrong OwnershipRelationship Building

Tools & Technologies

SalesforceWorkdaySAPOracleADPUKGPaylocity

Industry Keywords

SaaSHR TechCustomer RetentionExecutive RelationshipsIntegration Challenges

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Own the end-to-end renewal process for assigned accounts, proactively managing risk and driving high retention.
Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services.
Build strategic account plans connecting customer objectives with Flexspring’s integration roadmap.
Develop customer advocates and secure references through success stories, case studies, and go-to-market initiatives.
Serve as the primary post-sale point of contact for HR, IT, and Finance leaders.
Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations.
Partner with Product, Sales, and Delivery teams to share customer insights and influence product direction.

Requirements

What you’ll need

3+ years of experience in Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment.
Proven track record of managing renewals and driving account expansion within an existing customer base.
Strong experience building and maintaining executive-level relationships.
Solid understanding of HR systems and the challenges associated with HR data integration.
Experience working with CRM platforms such as Salesforce.
Strong negotiation, presentation, and stakeholder management skills.
Data-driven mindset with the ability to articulate business outcomes and return on investment.
Self-motivated, accountable, and collaborative, with a strong sense of ownership for customer outcomes.
Experience with HR and/or financial data integrations.
Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity.
Experience supporting customers across HR, IT, and Finance stakeholders.
Additional language skills such as French, Spanish, Arabic, or other languages.

Benefits

Comp & perks

Work from home with flexible hours.
4 weeks of paid vacation annually.
Comprehensive health benefits package for you and your family.
Team events and opportunities to connect with colleagues.
Opportunity to work with cutting-edge technologies.
Competitive base salary.