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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management within B2B SaaS environments, leveraging analytical skills to drive customer retention and performance improvements. Bilingual in French and English, with a strong ability to build relationships and collaborate cross-functionally.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceBilingual - French/EnglishAnalytical MindsetProject Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementData AnalysisPerformance ImprovementRevenue GenerationOnboarding Process
Soft Skills
Proactive BuilderTeam PlayerRelationship-OrientedCurious & Quick LearnerResilient & Adaptable
Industry Keywords
Fitness IndustryWellness IndustryTechnology EnvironmentsCustomer Data InterpretationUsage Metrics
About the role
Key responsibilities & impact- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
Requirements
What you’ll need- 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
Benefits
Comp & perks- Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)