Operator 811

Flock Safety

. Oversee and execute the end-to-end Call 811 ticket lifecycle in Salesforce and internal systems across assigned operating markets .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Salesforce and operational workflow software to manage high-volume task queues while ensuring compliance with state-specific regulations. Exhibits strong investigative and analytical skills to interpret site surveys and resolve locate anomalies effectively.

Highest-signal resume keywords

Salesforce ProficiencyInvestigative SkillsAnalytical CapabilityClear Communication SkillsCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Workflow ManagementTicket Lifecycle ManagementData InterpretationProcess ImprovementAudit Record Maintenance

Soft Skills

PrioritizationMethodical ApproachCross-Functional Collaboration

Tools & Technologies

Queue-Management ToolsReporting DashboardsCustom Software

Certifications & Qualifications

CJIS Certification Requirements

Industry Keywords

Locate TicketsState Compliance StandardsField OperationsExcavation ReadinessRisk Escalation

About the role

Key responsibilities & impact

Oversee and execute the end-to-end Call 811 ticket lifecycle in Salesforce and internal systems across assigned operating markets
Interpret site surveys to accurately create, update, and monitor locate tickets in compliance with state-specific regulations and timelines
Investigate locate anomalies, missing information, and agency delays, documenting evidence and executing clear risk escalation paths
Partner with Field Operations, scheduling, and deployment teams to provide status visibility and ensure field readiness before excavation begins
Utilize internal custom software and queue-management tools to prioritize high-volume locate requests and maintain complete audit records
Identify and implement practical process improvements or workflow automations to reduce manual rework while protecting compliance and quality
Independently investigate exceptions, track state certification updates, and proactively clear roadblocks to field activity

Requirements

What you’ll need

Proficiency in navigating Salesforce, reporting dashboards, and operational workflow software to manage high-volume task queues
Strong investigative and analytical capability to interpret site surveys, identify discrepancies, and resolve locate anomalies
Clear written and verbal communication skills to document exception histories, cross-functional handoffs, and operational updates
Proven ability to prioritize competing requests under strict timing guidelines and evolving state compliance standards
A methodical approach to record-keeping, tracking dependencies, and closing loops with internal stakeholders
Authorization to work lawfully in the United States
Ability to meet Criminal Justice Information Services (CJIS) certification requirements if certification is required, including FBI CJIS Security Policy requirements and a fingerprint-based background check

Benefits

Comp & perks

Flock Stock Options
Equal employment opportunity
Interview accommodations for disabilities
Confidential handling of accommodation information