Account Manager

Flooid

. Act as the main point of contact for a named set of Flooid customers .

Posted 10/8/2026full-timeRemote • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Sales, with a strong focus on customer satisfaction, strategic relationship building, and project profitability. Proficient in managing large-scale customer solutions and driving organic growth through effective communication and organizational skills.

Highest-signal resume keywords

Account ManagementSales Strategy DevelopmentRetail POS KnowledgeBudget ManagementQuota Attainment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ForecastingProject Profitability ManagementP&L ManagementRevenue ForecastingContract Knowledge

Soft Skills

Interpersonal CommunicationOrganizational SkillsRelationship BuildingPressure ManagementStrategic Decision Making

Tools & Technologies

Flooid ProductsRetail SolutionsSoftware Development Tools

Industry Keywords

RetailSupply ChainCustomer SatisfactionC-Level EngagementQuarterly Business Reviews

About the role

Key responsibilities & impact

Act as the main point of contact for a named set of Flooid customers
Develop and nurture relationships with key C-level executives
Drive customer satisfaction and manage customer expectations
Serve as an escalation point for existing projects
Maintain service level achievement and build organic growth
Manage strategic and operational aspects of multiple large-scale customer solutions
Manage project profitability, including estimates, budgets, sales forecasts, and expenses
Forecast and track key account metrics
Deliver solutions, Statements of Work, Change Requests, and legal matters in a timely manner
Identify and develop additional sales and service opportunities within assigned accounts
Meet and exceed annual sales targets and budgets
Develop account strategies for Education, Professional Services, Managed Services, and Software Development
Develop sales opportunities in conjunction with account strategy
Introduce product and service enhancements and new products and services
Conduct Quarterly Business Reviews with customers
Communicate regularly with Flooid senior leadership
Maintain awareness of project team principals, methodologies, and practices to resolve customer satisfaction issues
Travel to customer and prospect locations as needed, up to 20%

Requirements

What you’ll need

Degree in Business, Computer Science, or related field, or comparable work experience
At least 5–7 years of experience in Sales and/or Account Management
At least 5 years of experience in Retail, Supply Chain, or relevant markets
Proven record of successfully selling into a named territory of accounts
Proven record of quota attainment
Knowledge of Retail POS and store solutions
Ability to quickly develop a working knowledge of Flooid products and services
Demonstrated ability to build trust and strong cross-functional relationships across the company
Working knowledge of budget management, P&L, and revenue forecasting
Knowledge of contracts, terms, and commercials around software and services
Strategic focus when making decisions
Excellent interpersonal and oral and written communication skills
Excellent organizational skills and ability to handle multiple responsibilities and deadlines
Ability to work under pressure to tight timescales and prioritize accordingly
Candidates must be based in the Eastern or Central Time Zones

Benefits

Comp & perks

Medical, dental, vision, life, and disability coverage available from day one
Competitive salary
Flexible PTO policy with uncapped PTO
Fully paid FMLA leave comparable to company-paid short-term disability coverage
12 weeks of fully paid parental leave
401(k) plan with company match
Flexible work environment
Remote working or in-office/hybrid work options