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Assistant EMR/PM Implementation Specialist
Florida Digestive Health Specialists. Provide implementation, training, troubleshooting, and ongoing support for EMR/EHR and Practice Management systems across the organization, including ASCs/Endoscopy Centers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in EHR/EMR implementation, training, and support, with a strong focus on revenue cycle management and insurance workflows. Proficient in generating and analyzing reports, with advanced skills in Microsoft Excel and familiarity with reporting tools.
Highest-signal resume keywords
EHR/EMR Support ExperienceEClinicalWorks ProficiencyRevenue Cycle ManagementAdvanced Microsoft Excel SkillsInsurance Management Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR SupportEMR SupportPractice Management SystemsMedical BillingCodingReimbursement MethodologiesData AnalysisWorkflow DocumentationProcess ImprovementReport Generation
Soft Skills
Analytical AbilitiesProblem-SolvingCustomer ServiceOrganizational SkillsTime ManagementCommunication SkillsProject Coordination
Tools & Technologies
Crystal ReportsCognosSQLEHR Reporting Tools
Industry Keywords
Revenue Cycle OperationsEligibility VerificationPrior AuthorizationsClaims SubmissionDenial ManagementPayer CommunicationsMIPS Tracking
Tech Stack
Tools & technologiesCognosSQL
About the role
Key responsibilities & impact- Provide implementation, training, troubleshooting, and ongoing support for EMR/EHR and Practice Management systems across the organization, including ASCs/Endoscopy Centers
- Create and maintain financial, clinical, operational, revenue cycle, and insurance-related reports for leadership, providers, and office administrators
- Analyze clinical, administrative, billing, and insurance workflows and recommend process improvements
- Support scheduling, registration, charge entry, claims management, payment posting, and revenue cycle operations
- Assist with eligibility verification, prior authorizations, claims submission, denial management, appeals, and payer-related workflows
- Develop and deliver training through onsite visits, group sessions, webinars, and one-on-one instruction
- Assist with MIPS tracking, reporting, submissions, and other regulatory or quality initiatives
- Troubleshoot system issues, coordinate with vendors, and support system upgrades, implementations, and enhancements
- Collaborate with providers, office managers, billing teams, and administrative staff to optimize system performance and operational effectiveness
- Provide EHR, PM, and insurance workflow support for more than 400 providers and staff across multiple locations
- Travel to various Florida office locations, including occasional overnight travel if needed
Requirements
What you’ll need- Associate degree or higher preferred
- Equivalent combination of education and healthcare technology experience may be considered
- Minimum of 3 years of EHR/EMR support experience in implementation, training, help desk support, or super-user roles
- Minimum of 2 years of eClinicalWorks experience strongly preferred, including Practice Management and reporting functions
- Experience supporting Practice Management systems including scheduling, registration, billing, claims processing, payment posting, and revenue cycle workflows
- Experience with insurance management processes including eligibility verification, prior authorizations, claims submission, denial management, appeals, and payer communications
- Knowledge of medical billing, coding, reimbursement methodologies, and revenue cycle management
- Experience generating and analyzing reports using EHR/PM reporting tools
- Experience with Crystal Reports, Cognos, SQL, or other reporting platforms preferred but not required
- Advanced Microsoft Excel skills required
- Strong analytical, reporting, and problem-solving abilities
- Ability to troubleshoot system issues and identify root causes
- Experience with data analysis, workflow documentation, and process improvement methodologies preferred
- Excellent customer service and interpersonal skills
- Strong organizational and time-management abilities
- Exceptional verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently and collaboratively across departments
- Strong follow-up and project coordination skills
- Must reside locally and be able to work from the corporate office in Lakewood Ranch, Florida
- Ability to travel to office locations throughout Florida
- Availability to work full-time Monday through Friday, with occasional weekend support as needed
Benefits
Comp & perks- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance, retirement plan, paid time off, and paid holidays
- Professional development opportunities
- Positive and collaborative work environment
- Opportunity to work with one of Florida's premier physician-owned gastroenterology organizations