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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS Customer Account Management and strategic account planning, with a strong focus on delivering exceptional customer experiences and driving revenue growth. Proficient in engaging technical buyers and managing the complete customer lifecycle while utilizing innovative sales methodologies.
Highest-signal resume keywords
SaaS Customer Account ManagementStrategic Account PlanningSalesforce Platform SupportEnterprise Sales MethodologiesCustomer-Centric Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account-Based SalesSales Automation CampaignsValue-Based SellingQuarterly Business ReviewsProcess DesignTechnical SalesClient Insights GatheringGrowth PresentationsCustomer Lifecycle ManagementSales Quota Achievement
Soft Skills
Excellent CommunicationInterpersonal SkillsCuriosity and Continuous LearningEmpathetic Decision-MakingCollaboration
Tools & Technologies
SalesforceFlosum ProductsWebinarsCustomer Support ArticlesGTM Strategies
Certifications & Qualifications
Sales Certifications
Industry Keywords
Enterprise SalesTechnical BuyersVARsChannel PartnersCyberSecurityDevOps SolutionsProject ManagementProduct Management
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Build relationships with prospective enterprise-level clients
- Execute strategic account planning, account-based sales, tailored sales automation campaigns, enterprise GAP/Value/Solution sales methodologies, upsell/cross-sell/nurture/GTM/awareness campaigns
- Construct and deliver interactive growth presentations and proposals
- Deliver exceptional customer experiences and ensure successful onboarding of new clients
- Proactively engage stakeholders on strategic, technical, and soft-skill matters
- Sustain customer value through structured business, process, onboarding, and technical discussions, webinars, and other communications
- Convey product value through innovative approaches
- Drive adoption of new features and enhancements to sustain growth
- Conduct Quarterly Business Reviews and value-based client interactions
- Oversee the complete customer lifecycle, including escalations and touchpoints
- Gather client insights and recommendations to inform product refinement
- Demonstrate thought leadership and coordinate customer advocacy
- Create client-facing support articles, FAQs, release notes, and contribute to customer/GTM webinars
- Document and classify client interactions for actionable insights
- Complete orientation, establish manager 1:1s, meet stakeholders, introduce yourself to accounts, shadow peer calls, and develop a 30/60/90-day plan
- Learn Flosum products, tools, and processes; collaborate with Business Development representatives on account prospecting
- Progress toward quota, independently execute the role, serve as a trusted Flosum advisor, exceed goals, and support training/onboarding of new Account Executives
Requirements
What you’ll need- Dynamic, results-driven individual with a fervor for technical sales and an innate grasp of SaaS Customer Account Management
- Experience selling to technical buyers and working with resellers, VAR’s, and channel partners
- Proven track record over 5+ years growing revenue within Enterprise customer accounts with a customer-centric approach
- Ability to thrive working remotely and within a structured routine
- Highly organized and able to thrive in a high-velocity environment with ambiguities and competing priorities
- Curiosity and continuous learning orientation
- Ability to make thoughtful, empathetic decisions
- Humble and collaborative, with excellent communication and interpersonal skills
- Self-motivated, reliable, and effective in a distributed team
- Available to travel up to 25%
- Multilingual proficiency is an advantage
- Certified Sales Certifications and demonstrated ability to consistently achieve $1mm+ quotas are bonus qualifications
- Expertise in Salesforce platform support, development or CyberSecurity is a bonus qualification
- Background in project or product management is a bonus qualification
- Experience in process design and documentation is a bonus qualification
- Prior exposure to DevOps solutions is a bonus qualification
Benefits
Comp & perks- Competitive Compensation Package
- Health Benefits including Vision and Dental
- HSA & FSA
- 401(k)
- Unlimited Flex Time Off Plan + All Major U.S. holidays
- Flexible Work Hours
- Remote Work Location
- Phone / Internet Monthly Capped Reimbursement
