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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Sales within the B2B SaaS sector, focusing on driving net revenue retention and managing enterprise accounts. Proficient in leveraging Salesforce for forecasting and managing customer relationships while ensuring measurable impact and growth.
Highest-signal resume keywords
Account ManagementNet Revenue RetentionSalesforce ExpertiseExecutive PresenceCommercial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
B2B SaaS SalesRevenue ForecastingContract NegotiationROI Narrative ConstructionCustomer Success Management
Soft Skills
Excellent CommunicationRelationship BuildingStrategic Engagement
Tools & Technologies
SalesforceSalesforce DevOps ToolsCI/CDAgile Development Practices
Certifications & Qualifications
Salesforce AdminSalesforce Platform App Builder
Industry Keywords
Enterprise AccountsGross Revenue RetentionUpsell OpportunitiesCross-Sell OpportunitiesMulti-Stakeholder Management
About the role
Key responsibilities & impact- Own a portfolio of enterprise accounts and manage the post-sale lifecycle, including QBRs, renewals, and expansions
- Build and maintain multi-threaded relationships with economic buyers, executives, and champions
- Identify upsell and cross-sell opportunities and drive net revenue retention above 120%
- Partner with Customer Success Managers to track product adoption, time-to-value, health scores, and gross revenue retention above 93%
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders
- Forecast renewal and expansion revenue accurately in Salesforce monthly and quarterly
- Surface customer feedback, risks, and opportunities to Product and Leadership
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders
- Collaborate with Sales, Customer Success, and Product to ensure measurable customer impact and long-term account growth
Requirements
What you’ll need- 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
- Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)
- Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations
- Experience managing complex, multi-stakeholder accounts with long sales cycles
- Excellent written and verbal communication skills; ability to build trusted advisor relationships
- Strong commercial acumen — able to construct ROI narratives and business cases for expansion
- Experience working with SaaS platforms, preferably in the Salesforce ecosystem
- Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
- Experience with Salesforce DevOps tools or release management processes
- Familiarity with CI/CD, version control, or agile development practices
- Background working with enterprise customers
- Salesforce certifications (Admin, Platform App Builder, etc.)
