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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account management and renewals, with a strong focus on protecting recurring revenue and driving customer success. Proficient in managing complex IT solutions and engaging with executive-level stakeholders to achieve measurable results.
Highest-signal resume keywords
Enterprise Account ManagementRenewals StrategyNegotiation SkillsSalesforce Ecosystem ExperienceComplex IT Solutions Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRenewal Risk IdentificationNRR CalculationsGRR CalculationsDevOps SolutionsData Protection SolutionsSecurity SolutionsInfrastructure SolutionsDeveloper PlatformsForecasting
Soft Skills
Relationship BuildingClear CommunicationConcise WritingExecutive EngagementProblem Solving
Tools & Technologies
Salesforce
Industry Keywords
B2B SoftwareRecurring RevenueCIO EngagementCTO EngagementVP of Engineering Engagement
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own renewals across enterprise accounts and protect recurring revenue
- Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms
- Identify renewal risk, create save plans, and execute them urgently
- Move customers from Salesforce-native products to Flosum’s cloud-native platform and communicate the business case
- Defend accounts against competitors, in-house builds, and new enterprise architectures
- Coordinate product, support, engineering, and customer success teams to meet customer needs
- Identify expansion opportunities and hand them to the sales team with a clear plan
- Maintain accurate forecasts and a clean Salesforce renewal pipeline
Requirements
What you’ll need- 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company
- Significant book of business, ideally $5M+ in annual recurring revenue, with individual accounts above $250K
- Experience selling or renewing complex IT solutions such as DevOps, data protection, security, infrastructure, or developer platforms
- Track record of saving at-risk renewals through executive-level engagement, with measurable results
- Strong negotiation skills and comfort with multi-year terms and difficult price/value conversations
- Knowledge of NRR and GRR calculations and how account management affects them
- Clear, concise writing and speaking skills; ability to brief a CIO in five minutes
- Salesforce ecosystem experience is a strong plus
Benefits
Comp & perks- Competitive base plus variable compensation tied to retention
- Real ownership and direct access to leadership
- Opportunity to shape how account management works
- Opportunity to shape a major customer cloud transition
- Work on products supporting AI adoption and Salesforce AI-agent deployment