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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account management and renewals, with a strong focus on protecting recurring revenue and driving customer success. Proven ability to engage with executive-level stakeholders and manage complex IT solutions within the Salesforce ecosystem.
Highest-signal resume keywords
Enterprise Account ManagementRenewals StrategySalesforce Ecosystem ExperienceNegotiation SkillsCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRenewal Risk IdentificationBusiness Case DevelopmentNRR CalculationsGRR CalculationsComplex IT Solutions SellingForecastingSave Plans ExecutionMulti-Year Terms NegotiationExecutive-Level Engagement
Soft Skills
Clear CommunicationRelationship BuildingConcise Briefing
Tools & Technologies
Salesforce
Industry Keywords
B2B SoftwareDevOpsData ProtectionSecurityInfrastructureDeveloper Platforms
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own renewals across an enterprise account book and protect recurring revenue
- Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms
- Identify renewal risk, create save plans, and execute them urgently
- Move customers from Salesforce-native products to Flosum’s cloud-native platform and develop the business case
- Defend accounts against competitors, in-house builds, and new enterprise architectures
- Coordinate product, support, engineering, and customer success teams to meet customer needs
- Identify expansion opportunities and hand them to the sales team with a clear plan
- Maintain accurate forecasts and a clean renewal pipeline in Salesforce
Requirements
What you’ll need- 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company
- Significant book of business, ideally $5M+ in annual recurring revenue, with individual accounts above $250K
- Experience selling or renewing complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms
- Track record of saving at-risk renewals through executive-level engagement, with measurable results
- Strong negotiation skills and comfort with multi-year terms and difficult price/value conversations
- Knowledge of NRR and GRR calculations and their relationship to account management performance
- Clear, concise written and verbal communication; ability to brief a CIO in five minutes
- Salesforce ecosystem experience is a strong plus
Benefits
Comp & perks- Competitive base plus variable compensation tied to retention
- Real ownership
- Direct access to leadership
- Room to build how account management works here
- Opportunity to shape customers’ transition to the cloud
- Opportunity to work on products supporting AI adoption