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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise account management and renewals, with a strong focus on protecting recurring revenue and building relationships with key stakeholders. Proficient in managing complex IT solutions and executing strategic plans to drive customer success and expansion.
Highest-signal resume keywords
Enterprise Account ManagementRenewals StrategySalesforce Ecosystem ExperienceNegotiation SkillsComplex IT Solutions Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Risk IdentificationNRR and GRR CalculationsForecastingSave Plans DevelopmentMulti-Year Terms Negotiation
Soft Skills
Relationship BuildingClear CommunicationConcise WritingExecutive-Level BriefingUrgency in Execution
Tools & Technologies
Salesforce
Industry Keywords
B2B SoftwareRecurring RevenueDevOpsData ProtectionSecurityInfrastructureDeveloper Platforms
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own renewals across an enterprise account book and protect recurring revenue.
- Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms.
- Identify account risk, develop save plans, and execute them urgently.
- Move customers from Salesforce-native products to Flosum's cloud-native platform and make the business case.
- Defend accounts against competitors, in-house builds, and new enterprise architectures.
- Coordinate product, support, engineering, and customer success teams to meet customer needs.
- Identify expansion opportunities and hand them to the sales team with a clear plan.
- Maintain accurate forecasts and a clean renewal pipeline in Salesforce.
Requirements
What you’ll need- 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company.
- Significant book of business, ideally $5M+ in annual recurring revenue, with individual accounts above $250K.
- Experience selling or renewing complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms.
- Track record of saving at-risk renewals by going to the executive level, with measurable results.
- Strong negotiation skills and comfort pushing for multi-year terms and discussing price and value.
- Knowledge of NRR and GRR calculations and their business impact.
- Clear, concise writing and speaking skills; able to brief a CIO in five minutes.
- Experience in the Salesforce ecosystem is a strong plus.
Benefits
Comp & perks- You will work with customers at the moment they move to the cloud.
- Our products sit in the path of AI adoption.
- Real ownership, direct access to leadership, and room to build how account management works here.
- Competitive base plus variable compensation tied to retention.