Client Success Manager, Scale

FMG

. Coordinate and manage a multi-touch outreach program providing each client a monthly human touchpoint through outbound calls, group training, and emails .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success and customer support within the insurance or technology industry, focusing on proactive communication, relationship building, and process improvement. Capable of leveraging client feedback to enhance product offerings and ensure ongoing engagement.

Highest-signal resume keywords

Client Success ExperienceExcellent Communication SkillsRelationship BuildingProblem-Solving SkillsGoogle G Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail-OrientedOrganizedProactiveCreative ThinkingStrong Follow-Up Skills

Tools & Technologies

Google G SuiteSlack

Industry Keywords

Insurance IndustryCustomer SupportProduct RolloutsClient EngagementMarket Trends

About the role

Key responsibilities & impact

Coordinate and manage a multi-touch outreach program providing each client a monthly human touchpoint through outbound calls, group training, and emails
Serve as the post-launch client-facing lead for communicating platform capabilities, product rollouts, and new feature adoption
Liaise between clients and internal teams to deliver proactive and consultative customer success
Stay current on insurance-industry demands and market trends
Collaborate with internal teams to identify and prioritize product improvements based on customer feedback
Coordinate and manage continuous process and workflow improvements
Leverage client feedback to assist in developing new product offers and features
Provide personalized support, resources, and ongoing client engagement
Serve as a product expert by answering questions, sharing best practices, and making recommendations
Collaborate on client resources
Participate in ongoing team meetings to review ideas, feedback, and related activity

Requirements

What you’ll need

Proven experience in a client success or customer support role, preferably within the insurance or technology industry
Excellent communication and interpersonal skills
Ability to build strong relationships with clients and internal teams
Detail-oriented and organized
Ability to manage multiple priorities
Strong problem-solving skills
Critical and creative thinking
Proactive and results-driven approach
Ability to work independently and within a team structure
Comfortable brainstorming and offering creative solutions
Ability to quickly handle questions and challenges
Excellent follow-up and follow-through skills
Ability to learn processes and systems with an open mind
Ability to use Google G Suite, Slack, and other tools
Private, secure workspace free from distractions
Availability during the assigned work schedule
Internet connection with speeds of at least 5 Mbps download and 3 Mbps upload

Benefits

Comp & perks

Generous paid holiday schedule, including a full week off for the Winter Holiday Shutdown
Paid vacation, sick days, parental leave, and bereavement leave
Medical insurance with $0 co-pay
Telehealth plan
Dental insurance
Vision insurance
Health Savings Account (HSA) with employer contributions
Flexible Spending Accounts (FSA)
Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-paid Short & Long Term Disability coverage
Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay with same-day deposit
Internet reimbursement
Gym reimbursement
Work computer equipment provided
In-person and virtual employee events
FMG swag
Access to a private and secure workspace