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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in FMX software implementation and onboarding processes, with a strong focus on customer relationship management and effective communication. Capable of innovative problem-solving and maintaining high standards of integrity while ensuring customer satisfaction and adoption.
Highest-signal resume keywords
FMX Software ExpertiseCustomer Relationship ManagementMicrosoft Excel ProficiencyImplementation Process OwnershipOnsite Training and Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FMX SoftwareImplementation ProcessesCustomer OnboardingMicrosoft ExcelDocumentation Skills
Soft Skills
Effective CommunicationEmpathyProblem-SolvingSelf-MotivationCustomer-Centric Attitude
Tools & Technologies
Gainsight
Industry Keywords
Customer SuccessClient AdoptionIntegrityTeamworkExcellence
About the role
Key responsibilities & impact- Guide customers through the FMX implementation process
- Understand customers’ current processes, pain points, and goals
- Serve as the dedicated point of contact during implementation
- Own customer relationships and increase adoption and satisfaction
- Maintain and enforce a 60-day implementation process
- Collect and document customer success stories, quotes, and use cases
- Report customer insights to the Marketing team
- Upsell and cross-sell additional FMX software features
- Record implementation meetings, phone calls, and miscellaneous tasks in Gainsight
- Configure forms for new and existing customers
- Allocate approximately 80% of time to client onboarding, 10% to support, and 10% to specific projects
- Travel for onsite implementation meetings or training sessions
Requirements
What you’ll need- Proven advanced knowledge of the FMX software
- Advanced Microsoft Office skills, specifically Microsoft Excel
- Experience building and nurturing relationships internally and with customers
- High standard of integrity and ethical behavior
- Ability to communicate effectively with customers and empathize with their definition of success
- Understanding of when to proactively reach out to customers
- Ability to be flexible and occasionally work outside FMX standard operating hours
- Innovative problem-solving ability
- Positive, customer-centric attitude
- Self-motivation and ability to complete work in a timely manner
- Expertise in FMX implementation and onboarding processes
- Strong alignment with the core pillars of Teamwork, Excellence, and Integrity
- Ability to travel for onsite implementation meetings or training sessions; 25% of time expected for travel
- Background check required before onboarding
- Ability to work onsite at the Columbus, Ohio office during the first week for onboarding
- Candidate must be located in the United States
Benefits
Comp & perks- 100% company-paid health, dental, vision, long and short term disability, and life insurance
- Remote-first work environment with office access as needed
- One all-company event per year
- Free snacks, beverages, and office kegerator
- Company-sponsored laptop and headset
- Up to $500 home office stipend for equipment, furniture, and accessories
- $60/month toward home internet connection
- Generous PTO and UTO policies
- Flexible schedule
- Casual dress
- Collaborative culture and work/life balance
- 401(k)
- Additional bonus potential bringing on-target earnings to approximately $62,000