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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operational readiness for releases and migrations, utilizing tools like Confluence and SharePoint for documentation and tracking. Proficient in assessing operational impacts, coordinating testing, and engaging stakeholders to ensure successful project outcomes.
Highest-signal resume keywords
Microsoft ExcelConfluence/JiraPower BI ReportingOperational Acceptance TestingRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningProcess MappingSQL QueriesRisk AssessmentDocumentation Management
Soft Skills
Effective CommunicationProblem SolvingRelationship ManagementWorkload PrioritizationTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft ProjectWebexMS TeamsSharePoint
Industry Keywords
Operations ReadinessChange ManagementRelease ManagementBusiness Change ReportEUC
Tech Stack
Tools & technologiesRPASQL
About the role
Key responsibilities & impact- Track readiness status for assigned releases, launches, and migrations from early project planning through release and hypercare
- Manage Operations release signoffs in Ruleguard and Business Change Report signoffs in Confluence
- Produce Operations Readiness Release Reports and Ruleguard extracts summarizing signoff status, open items, and path to green
- Maintain the EU Business Readiness SharePoint as the single source of readiness evidence
- Assess operational impact of changes and ensure scope is defined, agreed with Operations, and documented
- Coordinate documented walkthroughs for Operations-impacting stories and review impacts on procedures, controls, SLAs/KPIs, EUC, RPA, and SQL queries
- Identify, document, risk-assess, and govern non-standard processes and manual workarounds
- Coordinate operational volume and resourcing assessments for launches and migrations
- Support migration approaches, cutover scenarios, and in-flight activity treatment with clients, FNZ Data Migration, and ceding parties
- Represent Operations readiness at release boards and the Change Review Board, providing signoff or recommendations and recording caveats
- Track caveated approvals and mitigating actions through hypercare and post-release closure
- Improve readiness controls, templates, and signoff criteria using post-implementation reviews, release issues, and production incidents
- Contribute to team meetings and maintain project handover and coverage arrangements
- Act as primary Business Readiness contact for EU Operations and run readiness forums
- Engage Process Owners and SMEs to gather impact feedback on release scope, features, and process changes
- Plan and coordinate Operational Acceptance Testing with the project Test Manager and monitor defects and blockers
- Govern follow-up of Operations-related bugs and stories and ensure deferrals are explicitly agreed
- Support client workshops, joint FNZ/client operating model reviews, Operations introductions, and third-party readiness
Requirements
What you’ll need- Microsoft Excel, including conditional formatting, date formulas, and shared documents/comments
- Microsoft Word or equivalent process-mapping software
- Microsoft Project or similar project-planning tool
- Confluence/Jira or equivalent wiki-based sharing and tracking platform
- Webex, MS Teams, or equivalent online meeting and conferencing system
- Power BI reporting, SharePoint, and other internal tools
- Ability to provide regular progress updates and immediately report concerns to the Business Readiness Senior Manager
- Ability to track team actions to completion and report concerns to the Key Risk Team
- Ability to manage workload effectively and prioritize projects
- Ability to anticipate and communicate potential issues
- Ability to record and organize key project information using Confluence and shared folders
- Ability to manage internal and external relationships and address competing priorities
- Ability to communicate clearly in internal and external meetings and articulate key points and concerns
- Ability to review project documentation, emails, and recordings and identify issues impacting the business
- Ability to critically evaluate problems and account for restrictions and implications
- Willingness to expand knowledge of FNZ platforms, products, and operational processes
- Ability to keep up to date with Regulatory, Risk, and Compliance issues