Customer Success Manager

FoodChain ID

. Serve as the primary point of contact for a defined portfolio of client accounts .

Posted 10/31/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client account management, focusing on relationship building, retention strategies, and data-driven decision-making. Proficient in utilizing CRM tools like Salesforce to track account health and drive product adoption.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementSalesforce ProficiencyAnalytical MindsetRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningHealth ScoringRetention StrategiesData AnalysisProduct Adoption

Soft Skills

Communication SkillsOrganizational SkillsProactive ApproachDetail-Oriented

Tools & Technologies

SalesforceCRM Tools

Industry Keywords

Subscription-Based IndustryClient-Facing RoleQuarterly Business ReviewsEngagement TrendsWorkflow Improvements

About the role

Key responsibilities & impact

Serve as the primary point of contact for a defined portfolio of client accounts
Build and maintain trusted relationships with key stakeholders
Develop and execute account plans and success plans
Conduct regular check-ins and quarterly business reviews
Own retention outcomes and partner with the Retention Team on renewals
Identify at-risk accounts through health scoring and proactive monitoring
Support renewal execution and ensure accurate documentation, pricing, and contractual details
Address client concerns and service issues, escalating complex matters as needed
Drive product adoption through onboarding, training, and ongoing platform usage
Monitor usage data and engagement trends to identify adoption gaps and opportunities
Educate clients on new features, updates, and best practices
Gather and relay client feedback for product and service improvements
Collaborate with Sales, Support, Product, and Revenue Operations teams
Maintain accurate account records, activity logs, and health scores in Salesforce
Track and report retention and adoption metrics
Follow customer success processes and contribute workflow improvements

Requirements

What you’ll need

Experience in a customer success, account management or client-facing role, preferably within software or a subscription-based industry
Strong relationship-building and communication skills
Ability to manage a diverse portfolio of accounts with competing priorities
Analytical mindset with comfort using data to identify risk and opportunity
Proactive, organized and detail-oriented approach to account management
Familiarity with CRM tools; Salesforce preferred
Familiarity with customer health scoring frameworks