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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical account management and presales, with a strong ability to translate client requirements into practical IT infrastructure solutions across connectivity, networking, Wi-Fi, and AV. Proficient in coordinating installations and managing technical projects while collaborating with multidisciplinary teams.
Highest-signal resume keywords
Technical Account ManagementNetworking SolutionsAV SolutionsProject Management CertificationComputer Networking Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ScopingQuotationsInfrastructure DocumentationNetwork Diagrams InterpretationStructured CablingWi-Fi InfrastructureInternet ConnectivityCarrier ServicesClient-Facing ExperienceProject Coordination
Soft Skills
CommunicationCollaborationProblem-SolvingClient Relationship ManagementStakeholder Engagement
Certifications & Qualifications
Computer Networking CertificationProject Management Certification
Industry Keywords
Technical SolutionsClient Technology RequirementsMultidisciplinary TeamsOffice Fit-OutsConnectivity Installations
About the role
Key responsibilities & impact- Work with prospective and existing clients to understand technology requirements and recommend appropriate solutions
- Partner with Sales on technical enquiries and presales conversations
- Translate technical concepts into clear recommendations for clients and non-technical stakeholders
- Help clients understand how their requirements fit within Fora’s infrastructure and standard technology offering
- Design practical solutions across internet connectivity, networking, Wi-Fi and workplace AV
- Scope and quote client technology requirements, including AV solutions
- Coordinate installations and technical delivery with internal teams and external contractors
- Support client fit-outs and office moves through to handover
- Own complex client requirements involving bespoke infrastructure, connectivity or third-party suppliers
- Coordinate external specialist suppliers
- Manage technical elements of smaller fit-out projects and client office installations
- Coordinate connectivity installations and wayleave requirements
- Link technical and non-technical teams to clarify requirements, solutions and delivery
- Identify improvements to client technology products and processes
- Create practical technology guidance and knowledge resources
- Provide updates on presales activity and client technology projects to stakeholders
Requirements
What you’ll need- 2–3 years’ experience in a technical account management or presales role
- Experience working with networking, connectivity and/or workplace AV solutions in a client-facing environment
- Previous project experience at coordinator level
- Experience working within multidisciplinary teams
- Ability to translate client requirements into practical IT infrastructure solutions across connectivity, networking, Wi-Fi and AV
- Working knowledge of enterprise networking, internet connectivity and carrier services
- Understanding of structured cabling, physical IT infrastructure and Wi-Fi infrastructure
- Ability to produce accurate technical scopes and quotations
- Ability to interpret floor plans, network diagrams and infrastructure documentation
- Computer networking certification is desirable
- Project management certification is desirable
Benefits
Comp & perks- Core working hours with flexibility
- Two weeks ‘Work from Anywhere’
- 28 days’ annual leave + bank holidays
- Your birthday off
- Ability to buy additional annual leave
- 5% matched pension scheme
- Life assurance
- Discounted gym membership
- Health cash plan
- Mental wellbeing support, including confidential in-person or online therapy sessions
- Cycle to Work Scheme
- Season Ticket Loan
- 25% off at Fora cafés
- 2 volunteer days per year