Account Services Representative

Ford Motor Company

. Deliver excellent customer experience with each customer contact .

Posted 10/8/2026full-timeEdmonton • CanadaMid-LevelSenior💰 CA$39,900 - CA$48,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing high volumes of calls and resolving sensitive financial situations with empathy and professionalism. Proficient in bilingual communication and adept at using MS Office and internal account management software to support financial services.

Highest-signal resume keywords

Bilingual Communication (English and French)Customer Service ExcellenceHigh-Volume Call ManagementMS Office ProficiencyCollections and Negotiation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Management SoftwareFinancial Services ExperienceNegotiation SkillsMultitasking AbilityCustomer Satisfaction Focus

Soft Skills

EmpathyProfessional DemeanorAdaptabilityConstructive FeedbackTeam Collaboration

Tools & Technologies

MS Office (Word, Excel, Outlook)

Certifications & Qualifications

High School DiplomaCanadian Adult Education Credential (CAEC) Equivalency

Industry Keywords

Ford Credit PoliciesCustomer ExperienceFinancial SituationsRemote Team EnvironmentInbound and Outbound Calls

About the role

Key responsibilities & impact

Deliver excellent customer experience with each customer contact
Support Company products and initiatives using professional judgment
Review account history to understand customers’ financial situations and determine effective actions to mitigate loss
Follow Ford Credit policies and guidelines to ensure consistent, quality service
Act as a Ford Credit brand ambassador while resolving sensitive financial situations with empathy, firmness, and professionalism
Manage a high volume of inbound and outbound calls in a fast-paced environment
Participate in team meetings, share insights, and collaborate with colleagues
Give and receive constructive feedback from peers and supervisors
Take on new tasks and adapt to changes supporting Ford Credit and organizational goals
Use company email and internet access according to established policies

Requirements

What you’ll need

High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency
Fully Bilingual (English and French is required)
Ability to handle difficult conversations and probe for information while maintaining a professional demeanor
Proficiency in MS Office (Word, Excel, Outlook)
Ability to learn internal account management software and multitask efficiently
Must reside in or around Edmonton, AB, and be able to attend training at the Edmonton office
Ability to work a flexible schedule Monday–Friday from 7:00 am–4:00 pm MST
Candidates must live in and be legally entitled to work in Canada
Ford Credit Canada does not sponsor work permit applications
Previous collections, credit, or high-volume financial services experience where negotiation was a primary task is an asset
Ability to work effectively in a remote team environment with a high level of accuracy is an asset
Ability to answer inbound and place outbound calls with customer and dealer satisfaction as a priority is an asset
Ability to perform multiple tasks simultaneously and pivot to changing work requirements is an asset
Ability to resolve customer and dealer concerns positively and professionally is an asset

Benefits

Comp & perks

Quarterly Flexible Bonus Rewards program eligibility
Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed
Equal opportunity employer committed to a culturally diverse workforce