Analyst – Device Intake & Governance

Ford Motor Company

. Receive, log, and acknowledge incoming requests through standardized intake forms, portals, ServiceNow, or dedicated email .

Posted 11/10/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $99,100 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing intake systems and coordinating requests across technical and non-technical stakeholders, with a focus on improving customer experience through effective communication and organizational skills. Proficient in scripting for network automation and familiar with ticketing systems to streamline processes.

Highest-signal resume keywords

Bachelor's Degree In Business, Information Technology, Or Related FieldExperience With Ticketing/Intake Systems Such As JIRA Or ServiceNowScripting Or Programming Skills, Such As PythonExcellent Organizational SkillsStrong Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ScriptingProgrammingNetwork AutomationBusiness AnalysisRequest ManagementData CategorizationStakeholder AssessmentProcess ImprovementService Catalog ManagementPrioritization

Soft Skills

Attention To DetailFollow-ThroughCoordinationCommunicationOrganizational Skills

Tools & Technologies

ServiceNowJIRADashboardsIntake Systems

Industry Keywords

ConnectivityTelecomWirelessMFGIoT

Tech Stack

Tools & technologies

IoTPythonServiceNow

About the role

Key responsibilities & impact

Receive, log, and acknowledge incoming requests through standardized intake forms, portals, ServiceNow, or dedicated email
Create concise request summaries covering objectives, scope, stakeholders, and initial requirements
Follow up with requesters to complete or clarify intake forms
Build and maintain catalogued service offerings in the Network space
Establish AAA Wired MAB and 802.1x enforcement policy and guidelines
Develop and maintain tools and dashboards to improve customer experience
Categorize requests and assess urgency and potential impact
Conduct preliminary assessment and prioritization with stakeholders, requesters, and site owners
Route requests to appropriate downstream teams including Network Engineering, Architecture, Security, Operations, and MFG IT
Facilitate handoffs and coordinate meetings for complex projects
Track requests until formally accepted by downstream teams
Provide status updates and act as an initial-phase liaison
Gather feedback to support continuous improvement
Manage and maintain intake systems and platforms
Identify process gaps and improvements

Requirements

What you’ll need

Bachelor's degree in Business, Information Technology, or a related field, or equivalent relevant experience
Experience with ticketing/intake systems such as JIRA or ServiceNow
Strong written and verbal communication skills
Excellent organizational skills with the ability to manage multiple requests and priorities simultaneously
Demonstrated attention to detail and follow-through
Scripting or programming skills, such as Python, for network automation
Experience in a connectivity, telecom, wireless, MFG or IoT environment preferred
Prior experience in a business analysis or coordination role preferred
Ability to work effectively with both technical and non-technical stakeholders preferred
Candidates must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time
Sick/personal time
Paid holidays, including between Christmas Eve and New Year’s Day