Application Support Engineer

Ford Motor Company

. Conduct in-depth business analysis of current Retail and Wholesale operations across Mexico .

Posted 11/4/2026full-timeNaucalpan de Juárez • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis and process mapping, with a strong ability to translate business needs into structured requirements. Proficient in collaborating with diverse teams and stakeholders to drive effective solutions in retail and wholesale operations.

Highest-signal resume keywords

Business AnalysisProcess MappingStakeholder EngagementBPMNFluency in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process DocumentationWorkflow AnalysisProblem StructuringFit-Gap AnalysisTotal Cost of Ownership Evaluation

Soft Skills

Analytical SkillsCommunication SkillsIndependent OperationCollaboration Across CulturesTailored Messaging

Tools & Technologies

VisioLucidchartBPMN

Industry Keywords

Retail OperationsWholesale OperationsAutomotive IndustryDistribution CreditCOTS Products

About the role

Key responsibilities & impact

Conduct in-depth business analysis of current Retail and Wholesale operations across Mexico
Document current-state business processes, workflows, and system interactions using process maps, swimlanes, and BPMN
Identify inefficiencies, gaps, risks, and dependencies in existing business flows
Validate documented processes with business stakeholders
Partner with Retail and Wholesale teams to understand business needs, priorities, and pain points
Translate ambiguous business needs into structured requirements
Liaise between business stakeholders and technical teams throughout the analysis and solution lifecycle
Collaborate with Enterprise/Solution Architects and IT teams to evaluate regional solutions
Research and assess products and platforms for automotive retail and wholesale operations
Develop future-state process and solution recommendations balancing value, feasibility, cost, and complexity
Support business cases and recommendations for leadership and governance review
Represent Mexico-specific business and market nuances in global enterprise discussions
Collaborate across time zones and cultures with global architecture, IT, and business teams
Communicate findings, documentation, and recommendations in English and Spanish

Requirements

What you’ll need

Bachelor's degree in Business, Information Systems, Engineering, or related field (or equivalent experience)
6–10+ years of experience in business analysis, IT business partnering, or technical program/product management
Demonstrated experience documenting complex, end-to-end business processes and workflows
Experience working directly with business stakeholders and technical/architecture teams to define and evaluate solutions
Strong analytical, process-mapping, and problem-structuring skills
Excellent written and verbal communication skills; ability to tailor messaging for executive, business, and technical audiences
Fluency in Spanish and English with business-level proficiency
Ability to operate independently and drive outcomes without direct reporting authority
Preferred: automotive industry experience, particularly Retail or Wholesale/Distribution Credit
Preferred: familiarity with industry-standard business and IT platforms relevant to retail/wholesale operations
Preferred: experience evaluating build-vs-buy or COTS products, fit-gap analysis, and total cost of ownership
Preferred: working knowledge of Visio, BPMN, or Lucidchart
Preferred: experience in a matrixed global organization spanning multiple regions and time zones