Business Analyst

Ford Motor Company

. Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with appropriate teams .

Posted 10/9/2026full-timeDearborn • Michigan • United StatesMid-LevelSenior💰 $74,300 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis and IT Service Management, with a strong focus on process improvement and stakeholder communication. Proficient in utilizing tools like Jira and ServiceNow to manage projects and enhance IT operations.

Highest-signal resume keywords

Business AnalysisIT Service ManagementServiceNow CertificationsCommon Service Data Model (CSDM)Process Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisIT Service ManagementProcess ImprovementEvent ManagementIT Operations Management (ITOM)Data ModelingCMDB StructureStakeholder Requirements GatheringAction Plan DevelopmentAcceptance Criteria Definition

Soft Skills

Strong CommunicationStakeholder ManagementClarifying Business NeedsEffective Communication

Tools & Technologies

JiraServiceNowCMDBHardware Asset Management (HAM)

Certifications & Qualifications

Bachelor’s DegreeServiceNow CSAServiceNow CIS-ITSMServiceNow CIS-HAMITIL Foundation

Industry Keywords

IT Asset ManagementIT EnvironmentFinancial Lifecycle ProcessesProcurementDepreciationReconciliationAsset Tracking

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with appropriate teams
Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution
Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption
Gather, document, and translate stakeholder needs into business requirements, action plans, and acceptance criteria
Coordinate communications, documentation, and training to support adoption of processes and tools across IT
Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed
Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives
Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions
Escalate architectural decisions to appropriate owners
Take increasing ownership of projects and initiatives as experience and role level grow

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience
3+ years of experience in Business Analysis, IT Service Management, IT Asset Management, or a related field
Strong communication and stakeholder-management skills, with the ability to gather requirements, clarify business needs, and communicate effectively with diverse audiences
Experience using backlog, task-tracking, or work-management tools such as Jira
Experience supporting process improvement initiatives, with the ability to independently lead initiatives based on experience and role level
Working knowledge of the Common Service Data Model (CSDM), or the ability and willingness to develop expertise in this area
ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HAM
ITIL Foundation certification
Experience with Event Management or IT Operations Management (ITOM)
Experience working within a large, matrixed enterprise IT environment
Familiarity with IT asset and financial lifecycle processes, including procurement, depreciation, reconciliation, and asset tracking
Working knowledge of ServiceNow, particularly CMDB and Hardware Asset Management (HAM), or experience with comparable ITSM or asset-management platforms
Candidates must be legally authorized to work in the United States
Visa sponsorship is not available for this position

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time